Why do you want to work at Sears?
What does good customer service look like?
Tell me about a time that you had bad customer service.
Tell me about a time that you had exceptional customer service.
Tell me about a time that a customer challenged you, what was the circumstances, what was the outcome.
How do you prioritize and deligate your workload.
Questions related to the ability to sell and promote product.
In my case, because my occupation was delivering their catalogues, I was not asked many questions other than based on if I had past experience in delivering papers, and if It would be too much for me.
Your average Customer service interview questionnaire
General questions !
Tell me about yourself.
How do you handle a difficult customer?
What if you have to work more hours than expected?
They ask about previous jobs, and imagine different situations so you could explain how you would handle it.
Customer Service is the biggest question
Can you work any shift and weekends. Can you lift up to a certain weight.
Your previous experiences ...
Do you speak french ...
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