Very concise and to the point
Why do you want to work at Sears?
What does good customer service look like?
Tell me about a time that you had bad customer service.
Tell me about a time that you had exceptional customer service.
Tell me about a time that a customer challenged you, what was the circumstances, what was the outcome.
How do you prioritize and deligate your workload.
Make sure you can answer the questions correctly
By dropping off my resume to the business