Start with paying nurses accordingly, hire well trained office staff
A scheduler that is local, not in Whitby. Support from supervisor would have been amazing. I sustained a life altering injury and no one even called to check on me. Treating employees like they are valued would go a long way. A simple phone call to check on someone. Something to boost staff morale, a bbq, a fun day, a Christmas party that doesn't cost a small fortune!
I would make the pay better I would make sure everyone had enough clients for their hole shift and I would make sure they got paid per hour.
Hire a CEO that has a background in healthcare, not business.
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