Typical day: Answer phone calls regarding order placements, general inquiries as well as email correspondance.
Learned: How to navigate SAP computer system, basics of customer communication in french and in english, importance properly documenting phone calls and customer concerns.
Management: Very supportive and hands on
Workplace culture: Very friendly staff and supportive environment
Hardest part: Overall time spent on phones
Enjoyable part: Downtime between calls and benifits/advacement opportunities
Long hours on phone