A typical day at work consists of greeting customers and giving them the best service and product knowledge possible. This involves finding out the needs and desires of our customers through consistent communication, asking questions and inquiring about each background. Because SAIL is such a huge work environment, it is extremely important to know each department and management team as well as product knowledge. It is an outdoor store so advanced knowledge with regard to outdoor living is required. Although I do have a vast background related to backpacking, camping, hiking, fishing and outdoor activity, I have learned much more during my experience with SAIL. The management as well as the staff are open and honest. We take pride in working with and assisting one another whenever possible. Not only do we work well together within our work environment, we have created a special bond outside of our work lives through our social committee. We believe that communication, trust and empathy are important aspects to maintain our relationships.
I have a passion for the outdoors, enjoy learning new places, products, meeting new people
The most challenging aspect of the job are the hours spent on my feet on the concrete floor. However, I have learned to adapt and thrive in the environment.
At first working at SAIL was an enjoyable experience, my coworkers were amazing and the management was good at the start. After 3 months in my department manager became very rude, and would point me out and make fun of me to other coworkers, my manager would talk behind my back, and belittle me during my shift. They would make rude and unnecessary comments that were not related to work at all. When I first applied they told me any day I needed off that were not busy holiday days (i.e Black Friday, Christmas, etc) they would not hesitate and allow to have that personal day. But instead they would always deny my request, they did not hold to their word. The whole management would belittle and talk behind your back. The management was also very sexist and would allow one gender more leniency than the other. When it came to disciplinary actions, if they do not like you, you would be the example, whereas if you are liked everything would slip under the rug. Also, even some of the managers do not follow the code of conduct when it comes to other employees, and allow their feelings to get in the way of the work capabilities which is unprofessional. In all, my coworkers and the customers was the only good experience I had working there, but the managers made my experience terrible to a point where I would rethink working there everyday.