Productive workplace with always something to do. Management was helpful whenever there was a question they were available to help. Would recommend if you're starting out in the workforce.

Avez-vous trouvé cet avis utile?

The benefits were good but pay was horrible

Customer Service (Ancien employé) - Remote - 29 janvier 2023

Do not work there. Very toxin place to work. Customers yell at you everyday, they don't care for their clients, don't care for their employees, but the support teams and managers hide behind their telephone staff and customers can not to speak to manager without an appointment. They say we are there to help you and they are not. You ask for support while on phone and they do not get to you for 20 minutes and your customer is getting mad at you. In a nutshell trying to help this customer and support team calls you a liar. It would be different if the support team did not get angry with you when you are trying to help their customer.

Points positifs

Work at home

Points négatifs

Everything else. If I could give negative. -1000

Avez-vous trouvé cet avis utile?

Informations sur Rogers Communications

Sur la base de 344 réponses au sondage

Points forts

Environnement favorable
Environnement inclusif

Points à améliorer

Absence de stress
Sentiment de bonheur au travail
Sentiment d'appartenance

Meh

Customer Service Representative (Employé actuel) - Toronto, ON - 5 janvier 2023

Not much to say, the people sucked, pay was mediocre, and management was rude. There were long hours but I gained knowledge and experience so I can’t complain

Points positifs

Experience

Points négatifs

Long hours

Avez-vous trouvé cet avis utile?

Okay company to work for

Customer Service Representative/Sales Associate (Ancien employé) - York, ON - 31 décembre 2022

They should be more generous with commissions, and wages. Over all not a bad company. A lot to things to learn and slot of room for advancement within the company

Avez-vous trouvé cet avis utile?

only if you are desperate for a call center job and want to work from home

Customer Service Representative (Ancien employé) - Ottawa, ON - 21 décembre 2022

only if you are desperate. working from home means your manager might be away in another province and time zone and different schedule so support may be harder to come by, was a little better pre covid but now its just bad

Avez-vous trouvé cet avis utile?

Notez une entreprise où vous avez travaillé récemment

Partagez votre expérience pour aider d'autres utilisateurs.

Fun At workplace

Customer Service Representative (Ancien employé) - Burnaby, BC - 26 octobre 2022

Wonderful opportunity to help re-enter the workforce. Pleasant management and personable supervisors. Appreciative of hard work and provide an opportunity to expand skills.

Avez-vous trouvé cet avis utile?

Not great place to work

Customer Service Representative (Ancien employé) - Ontario - 15 septembre 2022

Dont recommend, don't work here. Management is not good, the actual work is boring and not good. Pay is poor. Being abused on the phone is not a good way to spend your life.

Avez-vous trouvé cet avis utile?

Fun place to work

Customer Service (Employé actuel) - Pickering, ON - 11 septembre 2022

Fun place to work, could be stressful at times.Good bonus,useful coachingknowledgeable managersgreat company cultureConssistent coaching.Great place to work, diversity and career development

Points positifs

Bonus

Avez-vous trouvé cet avis utile?

Busy Work Environment

Customer Service Representative (Ancien employé) - Kitchener, ON - 26 août 2022

Very high call volume, difficult customers. Some managers were very helpful, others were not as understanding. My coworkers were the best part of this job.

Avez-vous trouvé cet avis utile?

Okay place to work

Customer Service Representative (Ancien employé) - Toronto, ON - 25 août 2022

Work from home is great if that’s what you are looking for. The pay is below average. The work is relatively easy. Maybe takes some time to get used to.

Avez-vous trouvé cet avis utile?

Emplois et carrières chez Rogers Communications

Postes : Customer Service Representative

Okay place to work

Customer Service Representative (Ancien employé) - Moncton, NB - 18 août 2022

Take alot.from customers for stuff.out.of our control management some are great some are terrible, you will get moved from department to department once they see ur adaptable with no more money

Avez-vous trouvé cet avis utile?

Great place to start your career

Customer Service Representative (Ancien employé) - Toront, ontario - 12 août 2022

I was a cx service rep for a while. There were some good days and bad days. I learned a lot about myself and how to work with people overall. Managers were hit or miss. Some were excellent while others played favourites.

Avez-vous trouvé cet avis utile?

good

CSR - Customer Service Representative (Ancien employé) - Toronto, ON - 10 août 2022

Rogers is a great place to work if you want to try new roles, work with new leaders, and learn new skills. It's a huge national company with assets, teams, and brans everywhere. Workplace culture has been better but I believe it will turnaround and be great again.

Avez-vous trouvé cet avis utile?

Fun with snakcs

Customer Service Representative (Ancien employé) - Toronto, ON - 9 août 2022

Rogers itself, the people (co-workers, management, HR, trainer) were all great.But there's nothing they can do about the fact that the work itself (outbound) is horrible. Horrible.Relentless stress, no possibility for mental peace while doing this job, on shift or off. This was probably mostly me - it just turned out I am not at all suited to CSR phone work, in particular when there's an important sales element.Their retention would improve if they updated their systems (they use extremely archaic software) and streamed calls better to provide a more reasonable work pace. Also the computer they gave me for WFH was ancient and falling apart. And the pay is atrocious (min wage or slightly above), even with the "bonus" structure in place.

Avez-vous trouvé cet avis utile?

Started out great but new exec team has made a turn for the worse

Customer Service Representative (Employé actuel) - Markham, ON - 8 août 2022

When I joined I genuinely loved what I did, felt like I was helping people get what they needed but as of late it is a push for constant sales, micromanaging and being reprimanded if you do not meet the metrics they set out. Management prior was amazing but after shifting around you don't end up with great managers. Pretty much told you can never take days off due to "company requirements" even with advance notice. If you call in sick more than twice a year you are frowned upon and not paid at all for the work you do + little to no room for advancement

Avez-vous trouvé cet avis utile?

A lot of work for little pay

CUSTOMER SERVICE IN LOYALTY/ COACHING SPECIALIST (Employé actuel) - Montréal, QC - 16 juillet 2022

Most clients are ok but with the ongoing tech issues and previous horrible experiences makes calls difficult with little help from offers back to back calls draining and for what we are paid is not worth it

Points positifs

Work from home and benefits

Points négatifs

Lots of work pay isn’t great

Avez-vous trouvé cet avis utile?

Pay is good I guess

CSR - Customer Service Representative (Ancien employé) - London, ON - 15 juillet 2022

Rogers as a company is not great. Working as a csr and eventually manager there's just so much nonsense in this company. The rules for dealing with customers seem to change all the time.

Avez-vous trouvé cet avis utile?

Not good

CSR - Customer Service Representative (Ancien employé) - Toronto, ON - 11 juillet 2022

Not good stressful and busy. Fast paced. Many technological issues and too many changes happening on a constant basis as soon as you get used to the routine

Avez-vous trouvé cet avis utile?

Stressful but a lot of knowledge

Customer service representative (Ancien employé) - Montréal, QC - 27 juin 2022

It’s a good starting job as you gain a lot customer service knowledge because of the amount of stressful customers you get but in the long term I won’t recommend it because of the salary and the schedule flexibility

Avez-vous trouvé cet avis utile?

Productive

Customer Service Representative (Employé actuel) - Burnaby, BC - 25 juin 2022

Great company, great managers and so helpful and understanding very diverse and friendly ! I love the WFH option as well and I honestly couldn’t be more happier working here

Avez-vous trouvé cet avis utile?

Productive and sometime fun

Customer Service Representative (Employé actuel) - Brampton, ON - 18 juin 2022

Very good company to work for. They help you to succeed in your tasks.They care about you as a person so you can accomplish your task or goals. Help and support you to advance in whatever capacity possible.

Avez-vous trouvé cet avis utile?

Vous souhaitez en savoir plus sur le travail dans cette entreprise?

Posez une question au sujet du travail chez Rogers Communications ou de leurs entretiens d'embauche. Notre communauté est prête à vous répondre.Poser une question