• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 800 inquiries weekly and consistently met performance standards in all areas including speed, accuracy and volume.
• Highly commended for initiative, enthusiasm, persuasiveness, intense customer focus and dependability in performance evaluations.
• Fulfilled the position for the Oxford Properties Group receptionist during sick leave contracts.
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