A typical days work involves showing up early for you shift, trying to find a working computer/desk and loading up all of your "tools'" in order to deal with incoming calls. Was employed in the Ignite TV department where customers who were forced into/signed up for Ignite TV services by ruthless sales agents. Customers are often misled/lied to by said sales agents, and you take the brunt of it. Rogers just throws money at these customers, as there is no accountability - just hit your targets! You must have a very thick skin for this position. Some of the managers are decent, but others have no idea how to support you or care about what you deal with on a daily basis. There is little to no room for advancement, unless you drink the company "kool-aid" or are willing to relocate elsewhere. The pay structure for new agents is slightly higher than minimum wage, bonus and commission used to be great but are now nonexistent. While some co-workers are great people, others who've been there for years are often "salty" and part of a "clique" - a very high school like culture. Would not recommend this for long term/career oriented individuals. You will end up burnt out and very miserable long term.
they have TV's in the lunch room.
no work life balance. Minimal opportunity for advancement. Toxic work culture