Training is mostly done on the job. New hires are paired up with seasoned colleagues & brought upto speed.
It was very helpful
New training style for CSR. Amazing and exciting experience being able to speak to customers on the first week of training. They provide you with a one on one expert/coach to make sure you are successful with your calls and training.
World class training structure
Excellent instructors and coaching
Training in Rogers focuses on Discovering the customer's needs and building a solution to deliver excellent customer service, new Employees will be in class for around 3 weeks, and then will be in ICU taking calls and serving customers. management will be selling to calls and make sure employees are following the call flow. Targets are based on 1- customer experince report
2- meeting sales targets
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