Rogers Communications
Le taux de satisfaction est de 55 sur 100
3,7 étoile(s) sur 5.
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What is their training like?

6 réponses

  • Training is mostly done on the job. New hires are paired up with seasoned colleagues & brought upto speed.

  • It was very helpful

  • New training style for CSR. Amazing and exciting experience being able to speak to customers on the first week of training. They provide you with a one on one expert/coach to make sure you are successful with your calls and training.

  • World class training structure

  • Excellent instructors and coaching

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  • Training in Rogers focuses on Discovering the customer's needs and building a solution to deliver excellent customer service, new Employees will be in class for around 3 weeks, and then will be in ICU taking calls and serving customers. management will be selling to calls and make sure employees are following the call flow. Targets are based on 1- customer experince report
    2- meeting sales targets

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