Restoration Hardware - Avis

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3,0
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Disorganized and Underpaying
DESIGN CONSULTANT (Ancien employé) –  Toronto, ON17 juillet 2018
Strange company culture with an almost cult-like admiration of the CEO. Company focuses too much on expansion with no proper accommodation or foundation to teach new employees enough skills to do their job properly. No commission system means that older experienced employees are overworked with no compensation and younger new employees are basically stranded while being pushed to sell sell sell. This means that employee turnover is insanely fast.

Somebodies genius idea to put it inside a mall means that the gallery doesn't close until 9 which means a 2 hour close forces employee's to stay until 11pm most nights.
Points positifs
food and beverage discount
Points négatifs
lots and lots
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1,0
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no compensation for non-management
Visual Merchandiser (Ancien employé) –  Toronto, ON5 mars 2018
For a multi-million dollar company, they pay their hard working staff peanuts. Head office puts impossible deadlines and tasks on merchandising staff. Unless you are management, you have no control, little pay and no ability to move up the ladder. Very strict dress code, out of date ordering systems (3), cannot order in Canadian dollars, nearly impossible to make Head Office happy.
Points positifs
flexable schedule
Points négatifs
very strict
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1,0
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Disappointing compensation for the work being done
Sales Associate / Stock Associate (Ancien employé) –  Halton Hills, ON2 mai 2017
Working for Restoration Hardware, at least in the outlet setting makes you feel very much over worked and highly underpaid. As well management is out for bonuses rather than your best interest.
Points négatifs
Pay Rate
Avez-vous trouvé cet avis utile?Oui 14NonSignaler
3,0
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High People focus, low operational focus
Gallery Leader (Ancien employé) –  Toronto, ON23 janvier 2015
It was fantastic working in an organization that not only spoke about the their core values, but made a solid attempt to act on them on a daily basis. RH took no shortcuts on the management selection process, as they understood that a person in this role can make or break the culture within the 4 walls that they manage.

Though advanced in their core values, RH often lacked the tools and resources for their Gallery Leader's to truly take hold of the entire business. Leaders were blind to product reports, which provided a roadblock in planning to truly move the business forward. Inventory management processes were also lacking.

The 20% shipping fee and exchange rate were not received well by the Canadian customer. No extra precautions were made on items shipped to Canada to ensure they arrived in suitable condition. Customer service in the U.S was often slow to react to major issues for the Canadian customer.

Overall, my experience was good, and I truly believe that if more of a focus was placed on the operational side of the business, RH would truly be an unstoppable force in Canada.
Points positifs
core values, people, compensation, great product
Points négatifs
poor operations, poor head office customer service for Canadians
Avez-vous trouvé cet avis utile?Oui 22Non 4Signaler
1,0
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Terrible management - False expectations
Sales Assocaite (Ancien employé) –  Toronto5 juin 2013
The typical work day included judgemental stares of your attire. Regardless of the high end brand names. Your are still given the once over and usually attacked for hair being out of place, a shoe needing polishing or your pants a shade to their disliking. Meanwhile, company dresscode (Business Casual) and is outlined on a poor sheet filled with images of models wearing clothing from Banana Republic. Bottom line nothing is good enough and is based on opinions from management and favoritism. Push, Push PUSH to sell is the main goal. Forget all the ideas, goals and excitement they preach in meetings and the ideologies of the core values. It all comes down to SELL. Meet the quota with no incentive by the way or else face being penalized and of course losing hours. As an abusive bullying tactic hours are used as collateral. Take vacation that you've been planning for years, come home and for the next month you receive minimal hours as a lesson to show you to never disobey management. The hardest part is seeing the company for what it really is and realizing the tactics and mind control used to keep you where they want you. Your sucked in to think its an amazing design position when its a sales job. At the end you meet some great sales staff like yourself and thats it.
Points positifs
Discount is nice. All non-management are great.
Points négatifs
Cult like. Poor pay. Minimal hours, never can be fulltime.
Avez-vous trouvé cet avis utile?Oui 47Non 5Signaler
1,0
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Don't do it
Leader (Ancien employé) –  Bayview, Toronto ON3 juin 2013
So many times while working here I thought to myself, I would rather be scrubbing puke off of a public bathroom floor than be here. The core values only apply when the store leader can use them against you. You will always be wrong in any scenario. You will NOT have a life. Leaving restoration hardware was the best choice I ever made. Please- if you have any self esteem, don't apply. McDonald's pays the same if you need the money.
Points positifs
Discount on product
Points négatifs
Everything else
Avez-vous trouvé cet avis utile?Oui 46Non 4Signaler
2,0
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Great Staff, Horrible Leaders/Management
Sales Associate (Ancien employé) –  Toronto, ON3 juin 2013
Pushed to sell, make daily quotas, penalized for not making sales. No place to advance. Minimal hours given, they hire too many PT employees to compete over hours. Management from head office comes down too hard on store leaders causing a trickle effect of animosity and negative attitudes. Co-workers on the sales floor are amazing, one thing restoration hardware knows how to do is attract and obtain amazing people who are better than the position hired. Hardest part is trying to make a living while working there unless you are a manager/leader who gets full time. Otherwise you dedicate so much yet see nothing in return. You cant live off 10 hours a week.
Points positifs
Sales staff is amazing.
Points négatifs
Poor leadership and head office control, poor salary, high expectations
Avez-vous trouvé cet avis utile?Oui 30Non 3Signaler
3,0
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Good company, many great people to work with.
Sales Associate (Ancien employé) –  Calgary, AB6 mars 2013
Good company, many great people to work with. Some design experience.
Avez-vous trouvé cet avis utile?Oui 7Non 16Signaler
3,0
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Exciting and energizing job
Sales Associate (Ancien employé) –  Yonge Street Toronto, Ontario11 novembre 2011
The store has a homey and friendly environment. It caters to high end customers in majority who understands the beauty of restored furnishings with taste. Training was very good on how to meet the changing demands of our customers. They had product knowledge catalogues for us to learn & most of their Senior Employees were very generous helping us with the products, placing orders & more. RH owns a wonderful core values that reflects their employees who had worked with them for many years. And new ones whether full-timer or part- timer have to learn the corporate values.
I enjoyed entertaining our customer's "furry children" who shops along with them and alot of them. So we made sure that we have on stock of pet treats by the register. It was a wonderful experience working with RH even for a few months.
Points positifs
every morning meetings, we would have games related to core values, or getting to know you!
Points négatifs
no promising full time job
Avez-vous trouvé cet avis utile?Oui 7Non 20Signaler

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