Refresh Financial
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Refresh Financial - Avis

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Refresh was a good place to work, but there were some limitations about how they would provide our commissions as they changed the structure and did not give us a timeline for how we would be affected.
Points positifs
Ping pong
Points négatifs
Commission structure changes.
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Refresh is a great place to work! I have been given so many opportunities for growth and I am constantly learning new things. The people that work at Refresh are amazing, and together, we get to help change peoples lives.
Points positifs
Fast growing company with lot's of room for growth
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I don't expect Refresh to be in business by the end of the year. Staff layoffs began in 2019 and have continued since. Upper management, middle, entry-level; all have been effected. Changes have been made to try and improve the business but all for the benefit of upper management. If you think you are a valued employee, think again. Do not apply here, do not work here. You will regret it.
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I love the culture at Refresh! People seem to genuinely care about each other and are passionate about the mission of the company. From the first touch-point and throughout the on-boarding process, the HR / Training & Development team was fantastic! They took care of the little details that would normally give new employees anxiety. I was overwhelmed by the warm welcome I received and will forever remember the positive impression that left on me. Coming from a more established organization, I wasn't sure what to expect at a Fintech. I've been amazed at the depth of leadership, their innovative & agile mindset, positive communication, & commitment to their values. I'm looking forward to a long & rewarding career at Refresh!
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If you enjoy the challenge of problem solving and optimizing a fast-paced business to be more efficient and profitable, than Refresh will be a great fit for you. In a competitive and constantly changing FinTech environment, you can really make your mark and help shape this growing company if you are willing to put in the work.
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The staff at Refresh work hard, play hard and are constantly jumping in to help their teammates and clients. The values at Refresh are legit - it's a company that started because of the vision of the CEO to help people rebuild their credit, so they can rebuild their lives. It's nice to be part of something that genuinely believes in positive change and helps people to achieve that. They are strong believers in promoting from within, with many opportunities for growth and change. They offer many personal growth activities as well - Ted Talk Tuesdays, thankful Thursdays, Lunch & Learn sessions, Book Clubs etc. The management team, starting with the CEO and beyond, is very supportive and actively encourages and listens to input from staff. I constantly see staff initiatives recognized and put into play. One of the best things at Refresh is the culture. People work hard, but have fun doing it and are encouraged to do both. There are many social activities, games, positive feedback and recognition for things done well, and a supportive group that believes in making a difference. Because most of us spend more time with people we work with than our family, it's so nice to have the social aspect and people you like to work with and can have fun with. The positive culture here seems to attract positive people as staff. Refresh is beyond "a place to work", it's a place to be, to grow, to share and to learn.
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Typical day is very busy. Great product. If the program is sold properly, customers would be knowledgeable and pleased with the result. Management is not trained or selected for their leadership qualities, resulting in poor leadership. Learn as you go and hope a co-worker with experience is able to help. Pay structure does not allow for tenure or experience. Benefits are the minimum but they are offered as part of the package.
Points positifs
Never bored
Points négatifs
Poor management
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Réponse officielle de Refresh Financial
28 juin 2019
Thank you for taking the time to provide us with valuable information regarding your experience at Refresh Financial. It’s wonderful to hear that you liked our products. We are proud of our offerings and the value they provide to our team and clients. We appreciate the feedback regarding your experience with our Leadership team and the training you received while employed with us. We recognize that training is a part of the growth and personal development process and have started the implementation of a new program that we are very excited about. We are continuously reviewing our total compensation. Along with the health and dental benefits we provide, we also offer an Employee Family Assistance program and an Employee Wellness Program. Once again, thank you for sharing your perspective with us. If you would like to share more details about your experience, you can email your contact information to feedback@refreshfinancial.ca and we will connect with you.
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This is a honest review: Company leadership is very confused about their direction and is very good at acting in a positive way by avoiding answering the questions that matter, they don't know how to retain great employees and think it's because of growth but it's not. Both the director of HR and the coordinator have quit which is not good. Team leaders have no idea how to coach their staff to do better so they let them go, no advancement structure for people that want a career, no inflation or performance structure, very high expectations of work for little pay, very short term job where you should not expect a career. Most people leave lately after 6-12 months with the company. I wish I had more positive things to say honestly, free pizza every couple weeks is okay I suppose and feeling like you actually make a difference with clients is good on the short term but not long term as most people leave the company.
Points positifs
Free lunch once in a while
Points négatifs
Management, salary, job security, advancement
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Réponse officielle de Refresh Financial
28 juin 2019
Thank you for the feedback around your experience working with our company. It’s great to hear that you could see the incredible value you were providing to our clients. We recognize that any time there is turnover within a company it can be unnerving. We have put a plan in place for our People team and are moving forward in a positive direction. We are working on additional programs focused directly on leadership and management and we are always open to receiving feedback regarding rewards and recognition. We want our team members to feel appreciated for their hard work. Thank you so much for taking the time to share your view with us. If you would like to share your experience in more detail, you can email your contact information to feedback@refreshfinancial.ca and we will connect with you.
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This is hands down the worst place you can work. The leadership team is the most useless thing I have ever seen. they treat the team like trash. you ask for help to try and do better with your job and they will never sit down and help. they threaten your employment every single day if the team doesn't provide numbers. you ask for help and they do nothing the leaders sit on the computer watching Netflix and other things. this role i will not recommend but if you can get on the other side give it a go. DON'T DO THE SALES they are disrespectful, rude, will not help you even if you ask for it. I am still employed here last week they fired 5+ people for no reason. 1 by 1 everyone went into the side room and was terminated immediately. The team leaders provide no help and just keep demanding as they sit in their chairs with there headphones in. Please don't work here its the worst place ever. This is not a fun environment they make you feel useless they abuse there employees. STAY AWAY FROM REFRESH FINANCIAL
Points positifs
nothing
Points négatifs
this place sucks
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Réponse officielle de Refresh Financial
14 mai 2019
Thank you for taking the time to leave us a review about your time here at Refresh. We are saddened to hear that your experience as an employee has not been the best. While we cannot address specific situations within our company for privacy reason, we can say that any decision made regarding our staff is with a heavy heart. We strive to provide our teams with opportunities to grow and advance within the company. Again we appreciate the constructive comment and will work to better our practices for future employees.
Réponse officielle de Refresh Financial
17 avril 2019
We take caring for our team in a serious manner and we are deeply saddened by your opinion of Refresh. We aim to create an inclusive and caring workplace. We would be happy to speak with you personally to address issues you have raised or you can submit more feedback by sending us an email at feedback@refreshfinancial.ca.
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A great team to surround yourself with, with great pay for not a lot of experience. Iffy senior management. Great way to make a living but not if you have career aspirations.
Points positifs
Great people
Points négatifs
Not great senior management
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Réponse officielle de Refresh Financial
17 avril 2019
Thank you for that review! We strive to progress the careers for our talented and ambitious team members. This has been the case for many current members - including 2 directors. Should you have any other concerns or questions, please email us at feedback@refreshfinancial.ca.
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If being able to play foosball, ping pong, arcade games, wii on breaks, monthly spirit days, weekly Kahoot challenges & beer and wine on Friday isn't your thing, then Refresh probably isn't the place for you. If enjoying those things and working hard and being dedicated to the growth and success of a new, vibrant, growing company that truly is in business to help people is your thing, the Refresh is most definitely the place to be. I have referred several people to come work here as I truly believe in the work that we do and the culture we do it within.
Points positifs
Great culture, upbeat atmosphere, excellent people
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If I were to describe working at refresh with one word I would describe it as depressing. I've never had a job where there has been so much unorganization, no management structure and just no structure at all. You will be constantly be looked down upon and not accepted by your co-workers there is a high high turnover rate and my tenure at refresh Financial there were no experienced agents over 3 month. That always shows what kind of company refresh Financial is. Be careful if you get a call back from Refresh they are a waste of time in my opinion nothing is stable and consistent. Your pay scale is also on the lower end for the sales side of things as well maybe under 40 grand a year and thats the top salesman working full time. They will also fire you at will with little to no reason as well.
Points positifs
They serve alot of alcohol on fridays
Points négatifs
Management, low payscale, high turnover, depressing atmosphere
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Réponse officielle de Refresh Financial
7 décembre 2018
We’re so sad to hear that working with us has made you feel “depressed”, we always aim to make our employees feel like that they are valued and not taken for granted. We work to create a positive work culture and encourage our employees to build relationships with each other as we believe that together we can. With regards your concern about the turnover rate, salaries and consistency; we would be more than happy to address this in person and go over it in detail with you. If you are willing to chat with us please do not hesitate to reach out, we want to make sure that all our employees feel valued and heard. We will take this feedback into account and work harder to ensure that Refresh is a positive experience for everyone.
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I was hired to bring the Refresh brand to life and was given full creative freedom and trust to do so which is every designer's dream. The company is respectful of everyone's talents and very supportive with each employees from my perspective which helps create a great work environnement. Lots of effort have been made to create a great culture with regular events and celebrations and employees actively take part in making the workplace even better.
Points positifs
Great work/life balance, Events, birthday cake and pizza, foosball table...
Points négatifs
Not much really
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Company is young so they have no solid idea of how many things shohld be done and they are not big on taking suggestions. They dont need a reason to fire staff as I have seen countless times in my years there. Company does well with staff social events. Low morale and low wages. High stress, high pressure environment. Shady practices. Majority of these reviews are fake to cover what really happens there.
Points positifs
A paycheck, potential to learn
Points négatifs
Bad management, no job security, unprofessional, limited room for growth
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Réponse officielle de Refresh Financial
7 décembre 2018
We want to start by saying thank you for having worked at Refresh, we’re sorry that it did not work out in the long run and that your experience was not the best. We have been promoting a more positive workplace culture and always make sure to keep all our reviews as honest as possible. We do not promote fake reviewing as that would not help us trying to better our business practices. With regards to your comment about shady practices we clarify our products to our clients as best as we can and are constantly working to better our methods.We would be more than happy to chat with you if you have any other questions so that we can learn from this please email us at feedback@refreshfinancial.ca
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The office in BC is a fun place to work. Beer friday, ping pong tables, casual atmosphere. Sucks for any remote employees though, who do not get to enjoy similar benefits or culture.
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It's a great place to work at. Professional environment and fun. Awesome management team. We had team meeting everyday at 10 to talk about work load, problems and improvement which is really helpful to business and individual. The managers are all very friendly and easy to talk to. Lots of fun thing going on at the office to make it more enjoyable than just a regular office job. The hardest part of the job really is just the pay isn't good enough to support my family.
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Regardless of which department you work in, we all rely on one another to achieve what we need to achieve. Whether it is our teams working directly with our customers or our back-end systems working hard to improve the overall client experience, each member has a purpose and knows the impact their purpose has in both the client’s and company’s success. If anyone faces a challenge, they have both the tools and the individual support from their leadership to help overcome that challenge. If there is a challenge that many people are facing and there is no immediate solution, it is all-hands on deck to build the right solution, test it and roll it out with tracking systems in place to ensure its ongoing success. As strong as we are operationally, we are equally intentional culturally. In any given week you would find yourself enjoying something sweet over a company celebration or enjoying a nice cold beer (yes, you heard me right, beer) during a Friday afternoon while enjoying the comradery of our Flex Space (there are usually some very entertaining Video Game, Ping Pong or Foosball games going on).
Points positifs
Beer/Wine Fridays, Free Red Bull, Company Breakfasts, Lunches, Lots of Recognition Prizes, Annual President's Club
Points négatifs
Things move fast here, Requires people have the attitude to jump in with both feet, It's a great company for those looking to make a difference, it's not a great company for those looking to do the same thing every day
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I have been working at Refresh Financial for almost 3 months now. When I first started I was a little scared with it being a new job for myself. Everyone here made me feel so welcome, most of them asked me through out the week how everything was going if there was anything they could do to help me get more comfortable in the job. The best part of the job is the people that I work with. We are all one big family here, we are always working together to look out for our clients. The best part of the job is helping the clients. At the end of the day I go home and know that I have helped someone some way. Even if they didn't do the programs but just giving them more knowledge with credit. I don't really have any hard part of the job. Everyday is different around here, some days we are jam packed with tasks other days we are have a little bit more free time. I've learned so much at this job, before I worked here I didn't know much about credit or credit scores. I had 3 weeks of training and everyday I learned something new. They should really teach credit in schools. Everyday on the job I am still learning new things. Working at Refresh Financial has been the best part of my life, I love working here.
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Refresh Financial, fair, supportive, caring and alot of fun. the work culture at this place is beyond good. everyone is always up beat and enjoying them selves. at the end of the day you lave feeling happy not only because your working with great people. but your actually helping people and its a great feeling. "5 stars" *****
Points positifs
all of them
Points négatifs
zero
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Refresh Financial is a place that truly cares about its employees. You're well trained, and taken care of. Your happiness as an employee is very important. Team lunches, ping-pong tables, foosball, and casual work atmosphere make this a really nice place to work. The work itself is face-paced, challenging and satisfying. This is a relatively new start-up and of course has some of the growing pains that come with new and fast-growing companies, but on the whole, it is well-run, and can adapt quickly to changes in the market. Highly recommend Refresh Financial to any new employee :-)
Points positifs
Team lunches, volunteer opportunities, charity fundraising, great relaxing work space
Points négatifs
Communications
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I’ve worked at Refresh Financial since July, and I have never worked somewhere that people make you feel loved. The energy is fun and positive, can be quite stressful but what job isn’t. Everyone works hard to change others lives and help them reach their goals. People care, things get done, and it’s just an overall fun place to work. Culture is amazing.
Points positifs
Paid lunches and breaks, chance to move within the company
Points négatifs
Don’t agree with all choices made
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