Service Adviser (Ancien employé) – Hyundai – 12 mai 2018
I worked there some time ago. Loved the job and the clients, and for the most part, my co-workers. I am also one of those people that are honest to a fault. I was there as a service adviser, and the job required 50 hrs per week minimum. I thought to myself, I put those hours out of the love of a job anyway, that's easy. While there for 3.5 months, I thought, perfect, passed my probation. Then I was brought in the office of the service manager. He told me, "I wasn't a fit for the team long term". So I questioned it, turned out, didn't make a client angry, nor a tech, nor a salesman. But I wasn't a fit for the team long term. I remember calling out 2 techs on trying to sell a brake service that wasn't needed (pads weren't stuck). I believe in a brake service, but not when not needed. The pay was great, but management changes policies depending on the rage of the client at the time. And they are always looking at pointing fingers. Never take the blame for bad policies, just blaming staff when a client is angry.
It definitely surprised me when they let me go, however, they wanted certain stats in the shop, and I couldn't attain them and sleep at night. I'm now working for another dealership, that while stats are a huge measurement stick, they are used only for internal things. They don't translate into tools for discipline.
I once heard in a fixed op meeting "I hear people really think you love them (insert service adviser name here)"
That service adviser then replied "they think I love them, I'm just in it for the money, so if I can play the part, and get them toplus... spend, I'll make up whatever story I can to get the visa"...moins
Dealing with the public, money, somewhat of a process for everything, every client is treated almost the same, staff discount in the shop
Never secure in your job, long hours, every time you're called in the office you're not sure if it's the last time
Service/ parts (Ancien employé) – Nissan Rallye / Chrysler – 30 avril 2019
The Rallye Group is Ego driven not sales and service driven. They care nothing about the customer and their sales are smoke & mirrors and high press tactics..worked their for 9 months 12 hours a day ( paid for 8 hours ) Cares nothing about long term customers,, sell sell now as much as you can soak the customer over a 96 month purchase. They sell after market products that the customer doesn't need and they sell rustproofing and paint gaurd and many times the vehicle never received it.. Never have I worked at a place that has such a disrespectful regard to their staff and customers.. This group of companies has no conscience ..Loved the product, just couldn't hack the turn over, inexperienced staff, and know nothing managers..I'm in my forties and worked in the service department at two of their stores and we had to sell sell all the time and upsell the customer..Most times the cars didn't need what we were selling..Very dishonest but we had too as we were told the company was facing a potential cash crunch as business is down throughout the company..Don't believe any positive reviews you read about Rallye Group as they are staff and family written.. We all had to write fake reviews on line.. Fake Fake....