Rallye Motors Auto Group
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Avis des employés pour Service Advisor chez Rallye Motors Auto Group

Intitulé du poste
Service Advisor2 avis
Lieu
Canada2 avis
Notes par catégorie
2 avis correspondant à votre recherche
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2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I worked there some time ago. Loved the job and the clients, and for the most part, my co-workers.
I am also one of those people that are honest to a fault. I was there as a service adviser, and the job required 50 hrs per week minimum.

I thought to myself, I put those hours out of the love of a job anyway, that's easy.

While there for 3.5 months, I thought, perfect, passed my probation. Then I was brought in the office of the service manager. He told me, "I wasn't a fit for the team long term". So I questioned it, turned out, didn't make a client angry, nor a tech, nor a salesman. But I wasn't a fit for the team long term. I remember calling out 2 techs on trying to sell a brake service that wasn't needed (pads weren't stuck). I believe in a brake service, but not when not needed.

The pay was great, but management changes policies depending on the rage of the client at the time. And they are always looking at pointing fingers. Never take the blame for bad policies, just blaming staff when a client is angry.


It definitely surprised me when they let me go, however, they wanted certain stats in the shop, and I couldn't attain them and sleep at night. I'm now working for another dealership, that while stats are a huge measurement stick, they are used only for internal things. They don't translate into tools for discipline.


I once heard in a fixed op meeting "I hear people really think you love them (insert service adviser name here)"


That service adviser then replied "they think I love them, I'm just in it for the money, so if I can play the part, and get them to
 - plus...
Points positifs
Dealing with the public, money, somewhat of a process for everything, every client is treated almost the same, staff discount in the shop
Points négatifs
Never secure in your job, long hours, every time you're called in the office you're not sure if it's the last time
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1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Service depart is very dishonest, always advising customers on service work that is not needed. All service work is overpriced, shop around. Pressure is to always sell unnecessary work, long hours of work with no breaks!
Points positifs
None
Points négatifs
low pay for long hours
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