The hiring process is really robust and lengthy, there is a LOT of bureaucracy involved in this place. Essential training components before starting are a bit of a hassle, and everyone has to complete standard modules about dealing with patients and hygiene even if you will not be involved in these aspects of daily work.
Worst thing is the holiday allocations and a weird odd year, even year allocation that only starts mid-year. It's so bizarre. If you start for example July 1st you won't be able to take any holidays until the following January! Not handy for parents starting a new job with kids coming out of school over the summer. That happened to me. It totally does not help the work-life balance. On top of this there is NO flexi-time, unlike all other public agencies I have worked in. So again, you're stuck with the stinking holiday set up and no way to get the odd day off for family matters. There is no working at home policy either, but the management seems to think it's ok for you to give up extra time to stay late, come in early and deal with issues over the weekend. All in all there were a lot of perks touted in the hiring process - discounts, fitness classes, but don't be fooled. This place doesn't care about their staff. Work somewhere else if you have the opportunity. This place doesn't care about a healthy work-life balance.
Nice working environment
Poor holiday allocation system, no flexible working