It is a typical 8 hour shift job at an office, taking calls from internal employees and helping them with their computer issues.
It was a job where receiving calls are coming in non-stop, which that in itself wasn't bad as it kept the day going.
The hardest part of the job was not that it was slow or anything, it was keeping things consistent; you are asked to try to solve calls as fast as you can to proceed with the next user while keeping the ticketing (how calls are being tracked basically) under 1 minute after call.
The most enjoyable part of it was hearing the happiness in the user's voice when their issues has been fixed. It really helps keeping your day going as it somehow does affect the next call that you take without you really realizing.
There was a console in the lunch room
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