Avis des employés pour Member Services Representative chez Planet Fitness

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5,0
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Chill environment great experience in customer service.
Member Services Representative (Ancien employé) –  Eisenhower6 septembre 2019
Great experience met a lot of new faces good way to work on people skills and customer service. Also able to increase my knowledge on health care and safety.
Points positifs
Got CPR certified
Points négatifs
Very short hours
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1,0
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Used to be a great place to work
Member Service Representative (Ancien employé) –  Pembroke, ON4 août 2019
When I first started working here it was amazing. Great staff. Then the new manager started and it went right down hill. Five staff members quit in the first 48 hours. She brought all her staff from the last place she managed. Our trainer she hired had no clue about fitness. She would purposely make things difficult for people she no longer wanted working there so that they would quit. The last straw was when she fired the assistant manager for sticking up for a pregnant staff member she had been harassing. Majority of the original staff has now left due to port management and head office not doing anything about it.
Points positifs
Great customers
Points négatifs
Poor management!!!!
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1,0
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needs a lot of work
Member Service Representative (Ancien employé) –  Barrie, ON26 juillet 2019
this is a great place to work if you are not intending on staying long, The job is good but head offices cleaning expectations are ridiculous. staff also do not get paid what they should for the amount of work that they do and the management just pawn off their own duties on the minimum wage staff. I don't recommend working at this place if youre more than a college student who really doesnt card about the pay or hours.
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1,0
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Management has no respect for basic human rights
Member Service Representative (Ancien employé) –  Barrie, ON20 juillet 2019
The best thing about working here were the select few coworkers. They made the job tolerable and enjoyable. Other than that, management treats you like you’re expendable; just workers putting time in, instead of human beings with separate personal lives outside of work.

You are expected to go above and beyond for as little as minimum wage, with absolutely no room for growth. Management will act friendly and respectful in front of your face, but will talk bad about you behind your back as soon as a chance presents itself. Completely unprofessional and immature for people who are of such high authority.

Not to mention, your demands for a comfortable and safe work environment will get ignored because management favours certain workers over others. In short, if you are not good friends with management outside of work, expect to get the short end of the stick all the time.

If I could, I would tell everyone to avoid working here, it is not worth your time and mental health. You can find other jobs that will pay the same (or more!) that will treat you like a human being. Save your energy.
Points positifs
free gym membership
Points négatifs
management, favouritism, harassment that gets brushed and ignored
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5,0
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Easy going
Member Service Representative (Employé actuel) –  Chilliwack, BC20 juin 2019
- Workers are amazing and super friendly
- 70% of the time your cleaning
- Giving tours to new members
- Management is pretty good, they respect the days you need off and can be very understanding when sick the only thing is you MUST have a docs note
- Easy place to work so you never feel like your taking you work home with you
- Very stress free but if you are working 4-9pm shifts it’s can be busy
- if you are out going, enjoy cleaning and talking to people you will enjoy this job
Points positifs
Free membership! Free tanning & Messages
Points négatifs
Only get 1 break
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2,0
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soft and light work
Member Services Representative (Employé actuel) –  Toronto, ON17 mars 2019
Management is HORRIBLE. Manager does not communicate with staff. Most enjoyable part of the job are my co-workers (not manager) and members of the gym.
Points négatifs
cleaning the gym (machines and bathroom) everyday.
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1,0
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Former Member sales rep Burlington
Member Service Rep (Ancien employé) –  Burlington, ON20 décembre 2018
There is no security of your position
In the contract it states you can be terminated at any time without notice despite your tenure
As an employee you constantly clean daily so that the manager may receive a monetary bonus
They show no empathy or understanding towards their employees
Management poor with leadership skills there’s no leading by example rather just giving orders
Their only concern is money and how the gym looks, the contentment of their employees is highly neglected
There’s no incentives yet they push you to get black card sales, therefore it only benefits upper management.

For a job that pays the minimal but expects the most this place is definitely not worth it.
Points positifs
Enjoyed fellow member sales reps and interacting with the members on a daily basis.
Points négatifs
Upper management is quite poor often on power trips, constantly cleaning, one break for 30 mins for 8 hours maybe a 15 as well if you’re lucky, always standing and If you get caught sitting it’s punishable even if you work overnight, you clean so your manager may reap the benefits of all your work
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3,0
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You're always cleaning.
Member Service (Ancien employé) –  Mississauga, ON29 novembre 2018
Very good temporary job for younger people, but alot of hard work for a low paying wage job (hours of cleaning). Hours are good if you want to rack up some money, but hours aren't flexible especially if you're a full time student (only offer 8 hours). Breaks are paid for but you'd probably never get your last 15 minute break. Very fun workplace environment and alot of interaction with cool members. Management is very unorganized sometimes and will force you to do a double shift if they can't find coverage.
Points positifs
Free gym membership, paid breaks, good customer service experience.
Points négatifs
No raises or benifits, no cellphone use during shift, long hours (only offer 8 hour shifts), a lot of cleaning.
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3,0
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Good place to workout not a good place to work
Member Services Representative (Ancien employé) –  Bowmanville, ON18 septembre 2018
At the Bowmanville location the manager is a toxic person and treats her staff bad she only cares about herself and she even yells at members when they prove her wrong. She is not a people person and shouldn't be the manager there. I left here shortly after she was hired because she made a fun and exciting workplace toxic.
Points positifs
Free membership
Points négatifs
Manager
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3,0
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Fun workplace
Member Representative (Ancien employé) –  Carlisle, PA29 mai 2017
Overall a fun place to work. It's pretty easy for the most part. The most enjoyable part of the job was interacting with so many different people everyday.
Points positifs
Flexible schedule
Points négatifs
Standing the entire shift
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4,0
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enjoyable work environment
Member Services Representative (Employé actuel) –  Toronto, ON22 septembre 2016
It's a great experience working with fun and energetic people. Friendly management, good environment, and it is a great first job to have. It has good community involvement.
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5,0
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working in a happy environment
Member Services (Employé actuel) –  Toronto, ON26 mai 2016
I come into an amazing job. People are very nice here. Greet daily customers on a name to name basis. Management is great. I have nothing negative to say about this job.
Points négatifs
low wage
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