Milieu de travail intéressant
Le mileiu de travail est très intéressant cependant les charges et responsabilités sont trop stressantes
Client care, technical Support in Montréal, QC
Great place to work despite the low pay
Working at Pivotal, now known as Nuvei, was a great experience. I loved the collaboration between the various departments. The pay wasn't good, but it is a good place to learn. I have been told that the pay in higher now.
Client experience specialist in Montréal, QC
The manager of my department was horrible. However the company prefers changing the agents constantly instead of fixing the root issue and getting rid of the manager.
Very toxic environment
Senior Settlement Operations Analyst in Montréal, QC
Mixed bag - tend towards more positive than negative
Mixed bag. I was there long enough to end up working for people I liked and wanted to work for, which was great. Could still be stressful. It's 37.5 hours full time unless you're salaried (which I believe was management level and up, I was under that level).
Good company but tough business to be in since lots of competition
Management and support very good for most part and pay good commissions. However I found the business was a tough market for sales. The sales leads they provided were not properly qualified so it hit or miss. Most businesses were not interested in changing merchant services. Most customers were tied into merchant services contracts ( credit card/ debit terminals ) with their financial institution they banked with or have business loans with for starters.
Then Business owners that had previously switched providers a few years ago from one provider to another had really bad experiences and had to pay early termination penalty fees and had service issues in the past so these customers were not interested in ever switching providers again.
Since most providers unfortunately have clawback fees for early termination of agreement this is a real problem within the industry. It is not like cellular world where once your contract is done you can easily switch after specified period or easily cancel early without much issue. Provider contracts are written to auto renew and difficult to get out of due to notification required. Businesses I talked to are inodated with telephone calls from all different merchant service providers every week trying to get their business to the point where you drop into a business on a cold to meet/ talk to owner and they don’t even want to talk when you tell them that you are a merchant services provider. Other issue is the amount of paperwork required to sign up a customer, it’s all done on computer but can easily take 3/4 to 1 hr. There is less paperwork required to get approved and sign a house mortgage!!
Also if you are switching a customer from their current provider over to you then PP requires you to contact other provider company to cancel the customers existing contract. This is easier said than done since other providers contract may have early termination fees ie $300 to $2000 depending upon remaining duration of contract and sales monthly volumes. As well other provider then throws up roadblocks and needs owner verification and signed letter etc etc very tricky for sales person who has just made a sale only to find out customer owes other provider a huge early termination fee and so the sale could fall apart at the last minute.
Company wants you to sell and pays well but you end up doing a lot more work to complete a sale than just making a sale. You end up having earned every penny of your commission and then some just to make a sale.
As well PPayments seems to have previous bad reputation from the past which is unfortunate since in my dealings with them the management were very good but then again I was not a customer who calls up 2 years into a 5 year lease looking to switch providers and being told you must pay a huge early termination fee. or calling up at end of a lease to find out the lease auto renewed for another 1 to 2 years since you didn’t provide them the 30 or 60 day advance notification of as required in the fine print of the agreement under cancellation ( that you most likely never got or read upon signing up) and being informed you now need to pay a termination fee as a result. This is a problem within the industry that business owners need to be aware of.