PetSmart - Avis

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1,0
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Worst store management ever!
Dog Groomer (Employé actuel) –  Winnipeg, MB19 août 2019
If you like being bullied this is the place for you. Favoritism amongst leaders makes this one of the most unfair work places in history. Youd be better off paying to go to grooming school than deal with this companies system. Dog safety doesn't matter, just money. You will have managment question your mental health in disrespectful ways and they will threaten to cut your hours. Dont bother wasting your life on them. Go where you will be valued as a team member and not just a replaceable number.
Points positifs
Employee discounts on pet food.
Points négatifs
Everything
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2,0
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awful management structure, not enough employees
ship to home supervisor (Employé actuel) –  London, ON19 août 2019
The store has top heavy management structure, There are never enough employees for workload and that is often treated as the fault of the employees, don't expect more than 12-16 hours a week, and if you complain or cause problems expect that to drop to 0-8 hours for a couple weeks. The store calls almost every day to have shifts covered due to lack of proper planing. The Management structure is a rigid hierarchy and employees are treated as expendable.
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1,0
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Salon manager/ groomer
Salon Assistant (Ancien employé) –  Coquitlam, BC18 août 2019
The only up side to this company are the benefits. However the hours suck and management rarely stands behind their groomers. The "academy" they send their groomers too is way under par and they then require you to stay for 2 years to earn it off. I believe they appraise this as worth 8k to 10k . Which is ridiculous. Save your time and go to a proper grooming school. The pay is within reason but they push numbers over quality. Groomers there are looked at as a joke in the grooming world.
Points positifs
Benefits
Points négatifs
Lack of support/ pushed to make quotas and weekly numbers for add ons vs quality work.
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Awful
Store Manager (Ancien employé) –  Burlington, ON10 août 2019
They only care about the all mighty dollar. They dont care about there employee and try to push certian brands on customers. Never enough staff on the floor
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5,0
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Positive Work Environment
Cashier/sale associate (Ancien employé) –  Red Deer, AB9 août 2019
Excellent training program for new employees, making the learning process quick and easy. Strict protocols on working around animals, making sure of the safety of employees and pets. A great work environment.
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4,0
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Fun, Outgoing, Therapeutic
Animal Caregiver (Employé actuel) –  Ottawa, ON7 août 2019
My day at work is easy going, manageable at times things need to be done and busy. What I learn at work is things aren't always easy rushing around sometimes. For management you need to get there right away if possible because at certain times it can be busy. For workplace culture I think anyone can work there. The hardest pat of my job is either getting scratched or bitten but, someone has to look after the animals and care for them. The most enjoyable part of my job is seeing the people bring in the animals and working with great people.
Points positifs
I get to help out animals in need or find good homes for them
Points négatifs
Yes long hours and it goes by so slowly
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2,0
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Management is a bit of a joke
Pet care specialist (Employé actuel) –  Edmonton, AB30 juillet 2019
The work is fine(cleaning, helping pet parents etc), but the management do not care about your well being (physical or mental health).
There concern for the animals is also fairly non existent.
You also get paid very little for the amount of work and stress.
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4,0
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Fun loving
CUSTOMER SERVICE LEADER (Employé actuel) –  North Bay, ON30 juillet 2019
For the most part the company is a dream. Great pay and benefits. Not a successful place to work if you like structure. Priorities of the higher ups are lacking and it can be confusing and hard to accomplish tasks as a manager.
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4,0
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Great place to work
Hotel Senior Associate (Ancien employé) –  Ajax, ON28 juillet 2019
I loved working here and connecting with people about animals. There is lots of drama between employees and such though . I learned a lot about day to day operations of running a petshotel, the most enjoyable part was playing with the dogs and cats during their stay with us
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1,0
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If you’re looking, look somewhere else.
Pet Care Associate (Employé actuel) –  Surrey, BC22 juillet 2019
First day? Yea they don’t care. Just get in there and learn on the job. Oh and you only have your 4-5 hour shift to learn it. And don’t mess up because there are things around that could hurt the animals! Next day? They give you a big speech about making sure you follow policy and procedure. Except, some of the procedures are set up for older stores, and don’t work in newer ones. What takes 10 minutes in an old store takes an hour in the new one. But don’t worry! After a while you’ll figure it out!

Management doesn’t care. They play favourites, you come to them saying you have a problem, and they just tell you that they will fix it, and then nothing. You ask again, and they keep telling you that they will get to it later. Speaking of management, you want to get into it? Working hard doesn’t get you there. And if you are a pet trainer, you’re stuck. You can’t move to management, because you can’t be both. They can’t keep a secret either. Someone mentioned that they would be leaving the store to the managers, and by the next day, everyone knew, and the person didn’t want everyone knowing until they were ready.

And your hours? Ridiculous. Mostly 4-5 hours long, and maybe 20 hours a week. Never more than 30 unless someone is out and you end up covering a ton of shifts. They will call you last minute any day to ask you to cover. One day off? Called! But the managers? Always 40 hours a week. And then they complain about how much work doesn’t get done, but it’s hard when there is 1 person in each department at a time. So you have to clean, feed the animals, and help the customers
  plus... all in your 4-5 hour shift before the next person gets in and has to complete their tasks!

Everything is about who you know. Low wages, bad coworkers, stressful work environment, no advancement, bad hours, no shadowing or learning how to do your job, especially in pet care, a department you would think would need way more training because animal lives are in your hands, bad management, and in a single store, we have had 4 people leave and 3 more anxiously about to hand in their notices once they secure a job at other places. If 7 people are willing to leave a single store all within the span of a month, you think that is a place you want to work? I urge you to go somewhere else.
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Points positifs
Snacks, animals
Points négatifs
Short hours, low pay, no advancement
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1,0
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For your own sake dont work there
Employee (Ancien employé) –  London, ON18 juillet 2019
Unfulfilled promises, catty immature management, cliques and hard work for nothing. That basically sums up what working there is like. Every manager and the district manager for london are very immature, catty and very belittling. They promise you all these great things like full time hours, better pay and benefits and when it comes down to it they just dangle the carrot infront of your face. They didnt actually train me properly. 0 pet care training, 1 hour of cash training, and dont even get me started on the salon. One day the manager of the salon loves you the next day her and the store manager and coming up with a plan to get you fired. Im not even kidding most associates would even know when someone was being fired even though that should only be between management and that employee. I was approached so many times by not only the assistant manager but the store leader telling me someone was getting fired as they laughed and walked away. They have favourites and if youre not one youre screwed. And if you are one be careful because that can change very fast. Overall i hated working there. I worked 14 days straight once with one day in between. But then the next few weeks i was reduced to 15 hours because they didnt want to put me to full time. Petsmart doesnt care for their employees like they imply they do. You are just as disposable as the fish they stock.
Points positifs
None
Points négatifs
Everything
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Worst place I have ever worked
Bather (Ancien employé) –  Edmonton, AB9 juillet 2019
Abhorrent company, do not work here if you want to keep your sanity.
Points positifs
Coworkers were pretty cool
Points négatifs
Everything. Every. Single. Thing.
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5,0
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Great
Cashier/Customer Service (Ancien employé) –  Burnaby, BC6 juillet 2019
Pace was good. Location was busy (okay some times dead) but overall excellent location. Wonderful customers.

The only thing I didn’t like was when people bring their dogs in and they made a mess on our floors and just kept walking. Leaving the mess for staff to clean. It’s so gross. And inconsiderate.

Giving the dogs treats when they came up to the cash desk was awesome though. Especially the bigger dogs. Where you could give them several bites.
Points positifs
Free pizza. Short walk to break room
Points négatifs
The staff shared the same bathroom as customers.
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3,0
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Draining and emotionally taxing toxic environment
Sales Associate and Cashier (Ancien employé) –  Toronto, ON6 juillet 2019
Animals are not truly valued as much as they seem to and people are valued even less. Unrealistic expectations and unhealthy work environment. Seniority and management popularity contests present.
Points positifs
You get to see animals during your shift
Points négatifs
Literally everything else
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1,0
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Don't let #lifeatpetsmart fool you!
Manager (Ancien employé) –  Burlington, ON28 juin 2019
The organization is basically run out of the US with Canada playing a tactical role with limited autonomy ... Buyers are more administratively focused, Finance is basically a bench-marking exercise and Management is reactive vs. strategic. The culture is very challenging as each function operates in a silo and is very protective of their functional work and the individuals that work within their department.The siloed nature of the departments and rigid top-down management, makes project work/collaboration/accountability/improvements difficult to obtain. Individuals are micro managed and decisions are seemingly knee jerk and not very well communicated. Although there are some very nice people that work within the organization, it is a frustrating office to be a part of. I did my best to influence the culture several times while there, but ultimately failed as I could not create enough influence / did not have enough clout. I was never recognized once for my over-and-above efforts - was actually punished. Ultimately, I ended up becoming emotionally exhausted from my commitment to drive appropriate business/cultural change. Don't let #lifeatpetsmart fool you ... its propaganda!
Points positifs
casual dress, some nice people, great systems
Points négatifs
Toxic culture, functionally siloed, tactical, top-down mgmt, non value add work, communication
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4,0
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Alright
Bather (Employé actuel) –  Burnaby, BC26 juin 2019
It heavily depends on management how well the store is run and the culture of the store. Benefits are great. I'm happy working with Petsmart although I don't see it as a long term place of employment for me. I work as a bather and it's hard work for minimum wage. Company never wants to give raises and if they do it's 10 cents.
Points positifs
Working with dogs - Management - Coworkers - Benefits
Points négatifs
Last minute shift changes - Low Wage
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2,0
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Only good if management agrees with you
Customer sales associate (Ancien employé) –  Saskatoon, SK25 juin 2019
Worked there for little under a year it took them almost 8 months to tell me we have a benefits plan. I worked roughly 4 hours each week before I ended up quiting. Management is ridiculous if they were having a bad day you would definitely know. The assistant manager disliked me so much he wouldn't even talk to me. They also won't hire anyone under 18!
Points positifs
Work with pets
Points négatifs
Lack of hours management
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4,0
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Fun job- Sometimes
Pet care Associate (Ancien employé) –  Moncton, NB24 juin 2019
Can be a very rewarding job if you have previous animal care experience/knowledge. No training for pet -care you learn as you go and are generally hired based on your knowledge (paid based on it too). Downside is you won’t get over 30 hours, constantly hiring new people. Expect to be hired in one department and quickly be shuffled around between cash/pet-care/grooming/receiver and stocking. Culture is decent, coworkers usually have established bonds and if you aren’t in the “in-group”, expect the job to be just that- a job. Management leaves something to be desired. Upper management is horrible and inaccessible. In store management is just trying to do its best, but often you will get an 8h week because there aren’t enough hours to go around. You will not get paid fairly as well. Considering all the knowledge/ experience/ patience you need to have and develop the pay is absolutely terrible, expect min wage to +50cents above min wage. But be prepared to have expertise in every aspect of the care for ALL animals in store. Expect to be a triage nurse and voice of the animals in the store. You will be asked to drive sick animals to and from the vet, without mileage compensation. Dealing with excrement, puss, animal fights, administering medications and rude customers comes with the job. The customers who are willing to learn , and the coworkers in the same boat as you make the job okay. If your love of animals is unconditional, you will find some satisfaction in the job. If not, it’s not the place for you.
Points positifs
Hands on with all kinds of animals, coworkers, student accommodation
Points négatifs
Management, no hours, low pay, high expectations.
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4,0
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Good associates, good managers. Good environment.
Cashier/ Customer Service/ Animal Care (Employé actuel) –  Oakville, ON24 juin 2019
Workplace environment is great. Customers will be customers. Management is supportive in dealing with unruly customers. Recent restructuring has been less than ideal.
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3,0
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stressful
Specialist (Employé actuel) –  Calgary, AB23 juin 2019
Very stressful, long hours. If you like animals, it can be rewarding, but policy and procedure doesnt always assure they go to good homes. Its very rewarding when you get to see the ones go to good homes though
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