Most days I get into the office early to make sure everything is ready for our first patients. That includes walking the doctor through his schedule and looking through the office scheduling system to check for any changes. I do a similar task at the end of the day, responding to any messages in our scheduling system and walking the doctor through the plan for the next day. My duties include assisting patients, both in person and on the phone. I schedule their appointments and help address any issues. Many of our patients call with concerns that I can deal with immediately. The pattern is similar most days of the week, though I also lead a weekly staff training seminar on a variety of topics, ranging from effective communication with patients to new health protocols. I volunteered for that responsibility as a way to improve my leadership and presentation skills.
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