Pacific Blue Cross
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Pacific Blue Cross - Avis

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4,0
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Productive work space with room to grow
Excellent mentorship, great benefits flexible hours. I worked with a 4 day week, room for flexibility. Management was great, very helpful management at the time. Awesome fitness area and cafeteria.
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2,0
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Good benefits but low morale.
Ever since the 2017 labour disruption the work environment drastically changed and little improvements have been made to restore the relationship between management and union staff. Especially from upper management.
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4,0
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Csr
Good training program and tuition program to further your education. Nice co-workers. Taking constant calls can be stressful. Great benefits for employees.
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4,0
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Great company, but there's trust issues
I've worked in call centers and various administrative roles for 10 years. I always thought I was a job hopper but then I took a 12 month contract with PBC in their call center. I realized, it wasn't me - it was them. I just hadn't found a good company to work at.

It's still a call center with the same expectations (KPIs, reliability, etc). The big difference is the 35 hr work week, 7.5 hr days; flex days off for appointments (you owe the hours and work them back); the pay shows their commitment to their employees; and it's unionized so you know you're protected against injustices.


Additionally, there are opportunities to apply to other departments. So if you want to get experience elsewhere, take a break from the call center, that's a possibility. A lot of people do it.


It's not perfect, though. Nothing is of course. There's some trust issues from the lock out in 2017. Not without warrant, they have every right to feel that way. I feel lucky to have joined after the lock out had been resolved. It's just hard to feel good about a place that I know is objectively a good place to work when there are people around me who still have hard feelings and voice them often.


Aside from that, it's hard to get a permanent position until you get high enough seniority. Plus, permanent positions aren't posted often, even when it makes sense for them to be posted. That's only a concern if you're trying to do family planning and you want a job to come back to I guess.
Points positifs
Good pay, good benefits, flexible schedule, good work/life balance
Points négatifs
Job security
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4,0
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Great place to work
Great team and amazing support all across the organization.
The work life balance is amazing and most importantly there is no micromanagement and people are very driven.
Points positifs
Flexible hours
Points négatifs
Turnover
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2,0
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Strike Environment
I worked at PBC during the strike period so the work environment was hostile and negative. Management created an "us vs them" environment so anyone not part of the upper echelon was on pins and needles all the time.
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2,0
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Terrible clique culture, heavy into seniority
....at least you can pretty much make up your own schedule with the flex time. People here ostracize new employees, not allowing them to get to know their teams. Team Leads and managers are inaccessible when you need help. All new trainees are left floundering. Thankfully for many, it’s a 3 month temp job. For the others, they’ll be stuck trying to apply for a new role once their term is up. People sure love to talk about their seniority here.
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3,0
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Great benefits
As a health and wellness company, there was a commitment to healthy living with a good cafeteria, and gym facilities. Also allowed for flex days to balance out your life schedule
Points positifs
Healthy living directive
Points négatifs
Software and business ideas outdated
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5,0
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Amazing company to work for!
They really stand by their employees' well-being. Everything from attendance policies to benefits is great.
Management shifted after the recent lock out and things are as peaceful as they can be.
Points positifs
Comp package, clear lines of communication and procedures
Points négatifs
unionized, seneority based, temp positions
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2,0
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Not a very well run company
It could have been my timing of employment, however this company is not even 'run.' Changes happen on a daily, and there is no conguency. There are some amazingly talented employees, however they are not given the right opportunities to excel.
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4,0
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Productive Workplace
Office job with collaboration and team work. Usually very supportive. Requires knowledge of benefits and insurance field. Most enjoyable is working with other people. Can be tough at times like any other customer service position.
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5,0
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team enviroment
sorting mail on conveyor belt machine, filing mail into proper slots of cabinet, to go to certain depts. sorting cheques to be mailed to customers.stamping mail. picking mail from bins.
Points positifs
good breaks
Points négatifs
none
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4,0
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Supportive work environment
Good team environment. Nice people. Always lots to learn and we are proud union members who have achieved high solidarity over the past year. Been here for over 5 years.
Points positifs
Good work life balance. No Saturdays and/or Sundays
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3,0
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Professional and Friendly workplace in a beautiful location
It was great working here for the time that I did. Benefits are great, as you would expect. People who work here are even friendlier, very fun environment. Pay is amazing, working M-F, workdays ending at 5pm is also some of the amazing aspects of this position.

Hardest part of the job is dealing with Management. This job also comes with an interesting dynamic as this is a union job, and there was a lockout recently. Sometimes you'll get caught in the middle of conflicting viewpoints with union and management. First contract is Temporary, and they don't offer a lot of Permanent positions.
Points positifs
Professional, Friendly workplace, Weekends off as well as reasonable hours.
Points négatifs
Management, Dress Code, Temporary Contract
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3,0
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Lots of confusion and changes in the policy and procedure
Staff is confused about constant changes in management, procedure, and policies. Too many tasks assigned.Minimum onboarding training. Some policies are not clear to the employees.
Points positifs
Good office location
Points négatifs
Too many tasks
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4,0
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Pays Well
Worked for a short time in the mailroom. Pay is good here, as expected of such a large company. Colleagues were kind. Not much to say about the company as I cannot judge it for how brief I worked here for.
Points positifs
Pays well
Points négatifs
Unsure
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4,0
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Pacific Blue Cross
I have worked at PBC for almost 9 months, and for the last 1.5, we have been on strike because of changes proposed by management.
Prior to the strike, I loved working at PBC. The hours, wage and benefits were outstanding. The culture was warm and I found my fellow employees and supervisors knowledgable and approachable.

Leading up to the strike, the environment and culture changed dramatically. Employees were clearly unhappy with changes, including hours, schedules, wages and benefits.
Points positifs
Onsite cafeteria, good hours, benefits
Points négatifs
Pay parking only, job action, divided company
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1,0
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Hired during Rotation Labour Disruptions
The training was all over the place, no consistency then we were thrown onto the phones, rather stressful
I am confused as to why Management would hire a new class of CSRs during the Union rotating Labour Disruptions so now after only a month of training and working combined we were Locked Out by the employer and had to picket in order to receive any sort of compensation

Annoyed that I left a very stable job for a new and promising opportunity, only to be unsure having a job even after the negotiations are settled
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4,0
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Friendly and respect full work place
I enjoyed working at Pacific blue cross. Very friendly co workers , great benefit, gave a lot of feedback to employees. loved my job since i was in charge of managing my daily work but still on schedule.
the only issue was me having a temporary position that could end at anytime.
Points positifs
Gym at work place
Points négatifs
having a temporary position.
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3,0
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Was a good place to work but new management making it unbearable
I've risen up through the ranks over many years and it has been a good ride. However, new CEO and cohorts have ruined the employees' morale and is taking us in a direction that may not be best.
Points positifs
Good compensation and job security
Points négatifs
New cut-throat corporate culture with new CEO
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3,0
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Csr
help members with their questions and answer phone calls. advise clients of their benefit limits and review their claims application and status. great benefits.
Points positifs
great hours and benefits.
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Note globale
3,5
D'après 34 avis
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Notes par catégorie
4,0
Équilibre vie professionnelle / personnelle
4,0
Salaire / avantages sociaux
2,8
Sécurité de l'emploi / évolution de carrière
2,9
Direction
3,1
Culture d'entreprise