Great company, but there's trust issues
I've worked in call centers and various administrative roles for 10 years. I always thought I was a job hopper but then I took a 12 month contract with PBC in their call center. I realized, it wasn't me - it was them. I just hadn't found a good company to work at.
It's still a call center with the same expectations (KPIs, reliability, etc). The big difference is the 35 hr work week, 7.5 hr days; flex days off for appointments (you owe the hours and work them back); the pay shows their commitment to their employees; and it's unionized so you know you're protected against injustices.
Additionally, there are opportunities to apply to other departments. So if you want to get experience elsewhere, take a break from the call center, that's a possibility. A lot of people do it.
It's not perfect, though. Nothing is of course. There's some trust issues from the lock out in 2017. Not without warrant, they have every right to feel that way. I feel lucky to have joined after the lock out had been resolved. It's just hard to feel good about a place that I know is objectively a good place to work when there are people around me who still have hard feelings and voice them often.
Aside from that, it's hard to get a permanent position until you get high enough seniority. Plus, permanent positions aren't posted often, even when it makes sense for them to be posted. That's only a concern if you're trying to do family planning and you want a job to come back to I guess.
Good pay, good benefits, flexible schedule, good work/life balance
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