PC Financial
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Avis des employés pour Customer Service Representative chez PC Financial

Intitulé du poste
Customer Service Representative6 avis
Lieu
Canada6 avis
6 avis correspondant à votre recherche
Voir les 77 avis
4,0
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pc pavilion
Worked for PC financial through mosaic field and wasn't a bad experience with good balance. Its easy going and not hard to meet metric if you apply yourself.
Points positifs
paid lunch
Points négatifs
standing long hours
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1,0
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Terrible Management and company policy
-Management is rude;
-Work conditions are terrible (work stand for the whole shift);

-Work from 11am to 7pm without enough support from team leaders;

-Abusive treatment by Regional leader, yelling on employees by the phone;

-When they ask you to cover someone and you need to use Uber, they don't pay for your expenses;

-Employes allocation are chosen by Regional Leader preferences instead of the employee residence location (Regional leader take decisions based on "preferences" and emotional state) low emotional intelligence;

-Team leader lies while promising rate raises, but it will never happen...
Points négatifs
Low rate due to the job conditions (should be minimum 20!)
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2,0
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Culture d'entreprise
non-appreciative and make it well known you are just a number
You will be an undercover sales person posing as a customer service rep
This is 100% sales job, don't be fooled.

Even though you have been doing the job for a long time and meeting or exceeding all quotas and requirements this is the type of company that will make you apply for your job after your contract ends with previous contracted company.

they do not care about any of your past performance, nor do they care to ease your mind and give you the job, they like to see you sweat it out

the majority of your job will be customer service issues which you will have to be very knowledgeable about and this will take much of your time but ultimately you will be expected to reach sales goals.

Your customer service abilities are expected but never acknowledged. you will have to rely on the support from customer service by calling them when assisting customers sometimes. If you can understand them, they are very rude and do not want, nor will they, talk to you let alone help you to help the customer. Most of them act like they have no idea who you are. You will also get many different answers from them as they don't seem to communicate there.

All pc financial cares about are your sales and compliance to unrealistic rules.

Communication between related departments/products and services are non-existent making you feel in the dark about current issues or new services all the time. you will always be the last to know anything, reiterating the fact that you are nobody to them
Points positifs
getting to know your customers
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3,0
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Great work/life balance culture
amazing co-workers and ability to learn a lot more than working at a traditional big bank. However, there are frequent org changes and lay offs.
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3,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
Productive and business oriented
Here work is shift based.

Lots of things to learn about and good work culture as well as good work place management


Here co-workers are now friends so working is more over fun.


The hardest part of the job is less hourly pay as compare to other financial institute.


The most enjoyable part of the job is working in a friendly environment
Points positifs
Working place is like a family
Points négatifs
Unpaid Lunch break
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4,0
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Culture d'entreprise
it was fun working there
It was totally a customer service oriented job with sales.
It helped me in learning customer relations, dealing customers, sales. Management and coworkers were awesome, it was fun working with all of them as a team. Working as a team was the most enjoyable part of the job.

Sale was the hardest part of the job.
Points positifs
good customer service
Points négatifs
too much of sales pressure
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Note globale
3,3
D'après 77 avis
5
20
4
23
3
9
2
8
1
17
Notes par catégorie
3,0
Équilibre vie professionnelle / personnelle
3,3
Salaire / avantages sociaux
2,9
Sécurité de l'emploi / évolution de carrière
2,8
Direction
3,0
Culture d'entreprise