Excellent environment and fun place to work.
Urgent Care Coordinator (Employé actuel) – Toronto, ON – 1 septembre 2015
Excellent culture with a customer service focus.
Problem solving, negotiation skills constantly used to meet client needs. Management encourages creativity in problem solving and promotes voluntary participation in projects to review and improve on current processes and procedures.
I have had several different managers at CCAC with their unique management style but the consistent message was to provide excellent client care with available resources. Client rights , dignity and privacy are paramount to ensuring a trusting, respectful relationship.
Typical day requires interaction with clients, their families, community agencies to help promote client independence and safety in the community/ home.
The most enjoyable part of the job is working with the clients, their families and within a multidisciplinary team.
The hardest part of the job is being at a computer 8 hours per day.
One of the lessons i learned is that personal support workers are critical to enabling clients to remain in their homes. The relationships that develop with the clients and their families brings dignity, friendship and hope to those in need.
For clients that do not have any supports, the PSW becomes their family. Clients ask for the PSW by name and constantly remark how their support makes "life worth living again".
It would be a great honour to train and mentor this invaluable link in the health care system. As a PSW support supervisor I would refer to the PSW's as the "angels on earth" .
8 hours of computer work per day