Logo Old Navy
La note de bien-être au travail s'élève à 66 sur 100
3,6 étoile(s) sur 5.
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Avis des employés pour Customer Service Representative chez Old Navy

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Titre du poste
Customer Service Representative44 avis
Canada44 avis

Notes par catégorie

3,5Équilibre vie privée/professionnelle

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44 avis correspondant à votre recherche.Voir les 14 098 avis

Decent place to work

Avis en vedette

L'avis le plus utile, sélectionné par Indeed
Not a bad place to work. The management was nice. The discount was good. I did early morning stock, and my schedule would constantly change. They also were allows texting me about coming in the day of for extra coverage.
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Horrible place

Be prepared to be treated like garbage every time you clock in. Sneeze in the wrong direction and get your hours cut. Management doesn’t have your back, never have and never will. They don’t work around your life here. Let go of 15 employees because they couldn’t work a minimum of 30Hours. For a part time job.

Points positifs

A paycheck

Points négatifs

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Management doesn't work as a team

The company burns you out and doesn't care about work life balance. They expect so much from you and don't give the support to set you up for success. Not a lot of training and support.
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CoolExperience Fast pacing Learned new skills that I use at my new place of work co workers were friendly, new and helpful Customers really do love deals
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Productive and fun place to work.

Great experience working there. Expect to work . I also experienced being promoted after working there after a year and a half to a position in Loss Prevention.

Points positifs

Lots of opportunities to learn new positions

Points négatifs

Long hours
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Informations sur Old Navy

Sur la base de 292 réponses au sondage

Points forts

  • Environnement favorable
  • Environnement inclusif
  • Sentiment d'appréciation personnelle

Positive experience

Busy location. Organisation skills a benefit.Team work an important skill very fast paced store. Flexible working hours, good team management. Recommend as part time job

Points positifs

Team work

Points négatifs

fast paced rusher customer care
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Management is always changing and it is really difficult to get consistent leadership and mentorship. One manager says one thing and the others say different. It is frustrating regarding scheduling.
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Fun Work Place

Very high traffic, busy, work environment. Always something to do if you are motivated and a self starter. Always something to learn. I worked at an Old Navy that had great management so that made it easy to go to work. We had fun even on the most stressful days!!
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Fun and engaging place to work.

Working at old navy I met some really great people. I would love to continue working for the company but I require a full time job with higher pay and unfortunately they do not have that for me.
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Do not work here if you value your mental health.

When I first started, everyone was so nice, and then a month into the job management started showing their true colours. You are not allowed to have water on the sales floor so people have to ask to get water all the time and get in trouble for it. When the store found you were good at something, that is all you would do. Paid vacation days weren't even mentioned, and don't even try to call in sick. The management is super unprofessional and constantly yells at employees during operation hours in front of customers. I felt as though I was walking on egg shells ALL THE Time.. Do not work here if you value your mental health.
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Old navy can be fun but..

Having worked at Old Navy for 3 years I honestly thought I would never leave. But then we were told most of the full time postions we held were being eliminated. All of us were friends and one by one we were forced out.
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Great environment to work and enjoy. Had a immense number of employees to work with and learn. Good customer service is provided there and customer satisfaction is the major thing to be take care of there. So awesome !! I LOVE that.
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fun workplace

it was a fun workplace to work in because there was a diverse workplace culture and there was a lot to do and learn in such a workplace. learned a lot.
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Réponse officielle de Old Navy

26 juillet 2019
Diversity and inclusion are one of our core values. We are happy to know this was reflected in your experience. Thank you for sharing.

Productive and busy workplace with hardworking staff

Working at Old Navy built character for me. I'd suggest for every young person to start there. Old Navy's fast-paced and sales driven environment taught me how to multi-task , gain better interpersonal skills and keep a positive attitude.

Points positifs

Great Staff

Points négatifs

Long hours
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Réponse officielle de Old Navy

28 mai 2019
We love hearing this! We understand the value of teaching our employees skills they can use throughout their careers. Thank you for sharing.

Great experience.

I enjoyed working there. Fun environment, great manager. I never forget him. If customer would enter the store could not recognize who is the employee a who is the store manager. He was there on the floor working with all of us.

Points positifs


Points négatifs

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Super busy,non stop work and fun

I worked in Old Navy for about 2 years. I learned to work and be fast at the same time as it was very busy place. It was very productive and fun . Management was very friendly and fun. They treated the staff very fair and nice.
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Fun and great place to work but lacking in oppurtunity

Good place to get work experience but hours and opportunity is very limited. With so many employees its hard to get a good amount of hours for a part time worker. Overall a good place to work though.
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Great place to work - hard to grow with company.

Typical day at work, management would make sure the employees are having fun while at work. They have team building days at work which makes days enjoyable and employees looking forward to work. However, if you look to grow with the company in the future, it is very hard. They like to hire externally even though you make it clear you'd like to move up and grow with the company and work hard at it. Managers are very friendly, open and very approachable to any situation.
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Winter Seasonal Position

Barely any hours - I heard it's because they had over 150 people hired that would take a few hours a week each, yet only about 10-15 people worked in the store at its busiest at once. The people that were kept on after seasonal was quite arbitrary, and not really fair.
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Great team, but overworked workers

Team worked as a family, but often felt overwhelmed and overworked. We would be given unrealistic tasks and would feel pressured by management. Management would be upset if you didn't keep the e-mail intake rate up.
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good times

Good entry level position. lots of cleaning and organizing of clothing sections. Lots of fun over the holidays while during the busiest season of the year
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Note globale

D'après 14 098 avis

Notes par catégorie

3,5 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,1 étoile(s) sur 5 pour Salaire/avantages sociaux
3,1 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
3,2 étoile(s) sur 5 pour Direction
3,5 étoile(s) sur 5 pour Culture d'entreprise

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