NOVELCARE INC. - Avis

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5,0
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Learning opportunity
Technician (Employé actuel) –  GTA, ON6 mars 2019
I have been working with Novel Care for past 6 months as a tech and I would say very much enjoy working here.
Very professional group off lady’s working in the office and managements are helpful.
Points positifs
New challenge evryday
Points négatifs
Long days
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5,0
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Productive
Technician (Employé actuel) –  Toronto, ON12 septembre 2018
Excellent management. Friendly staff. Productive environment. Well, run. Loved working here. 10/10 would work here again. Highly recommended for any hardworking, people-oriented person.
Points positifs
Busy
Points négatifs
higher salary
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5,0
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Warm and friendly
HVAC Technician (Employé actuel) –  Toronto, ON10 septembre 2018
There is no perfect company to work but being in this industy for over 22 years and work for Novel care for past 3 years I would say novel care is a reasonably a good place to work.
Points positifs
warm and friendly
Points négatifs
needs more addmin sataf
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5,0
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Great company to be assodiate with
Technician (Employé actuel) –  Toronto, ON23 avril 2018
14 years and counting at Novel Care,
Beeing in this trade for over 25 years seen my fair share off companies but hunestly I have nothing to say but respect for this company, you will have problem with managmeant if punctuality and displeen is not your beast qualities.
Points positifs
Great managment
Points négatifs
None
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5,0
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Welcoming and trustworthy
Administrative Assistant (Ancien employé) –  Toronto, ON14 avril 2018
Its an interesting company,. not one day is the same. You meet new people, encounter new problems to solve. There are different lateral opportunity you can change into . There are also many experiences you can take part in to help you grow in the company and in your personal life. I definitely recommend working for Novel care.
Points positifs
learning opportunity
Points négatifs
busy
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5,0
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Good work culture
Customer Service Representative (Employé actuel) –  Richmond Hill, ON8 avril 2018
Working in there Richmond hill office since 2014 and I would say it has its own chalanges like any other company but overall,good environment to work.
Points positifs
Good culture
Points négatifs
Small but growing
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5,0
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Year around & stady work
Technician (Employé actuel) –  GTA, ON8 avril 2018
Started with novel care in April 2012 as a junior tech, over the years learned a lot and find my way up, I don't believe there is perfect company out there.
Points positifs
Year arround work
Points négatifs
Sometimes long days
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5,0
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Fast paced company.
Technician (Employé actuel) –  Toronto, ON7 avril 2018
Fast paced job, included billing customers
learned about HVAC industry, and the way an accounting department works
management mostly friendly and enabling
co-workers were helpful and fun to work with
hardest part of the job was learning two different accounting systems in an 8 month period
most enjoyable part was taking on new tasks and learning more challenging duties
Points positifs
Learning opportunity
Points négatifs
Complicated operating system
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5,0
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Happy
Instaler (Employé actuel) –  Richmond Hill, ON7 avril 2018
I am happy to work for Novel Care, only issue that I have is lots off ours, the Managment is very respectedfull toward every one, busy and growing rapidly.
Points positifs
Busy and growing, opportunity to learn.
Points négatifs
Need time for myself
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2,0
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Former Employee Review
HVAC Technician (Ancien employé) –  Richmond Hill, ON31 mars 2018
100% truthful and unbiased review based on personal experience.

-Hired as a lead tech (10+ years experience), made me feel like I had never been in the industry before. No trust between management and newly hired technicians.

-Inconsistent hours. You are either expected to work 15 hours a day 7 days a week or you get cut hours. Don't wanna work weekends? Don't expect any work the next week. Require a day off? Expect hours to be cut.

-No health benefits. No RRSP contribution.

-More concerned with making the sale rather than fostering a good relationship with the existing or new customer. (Taken from other review, couldn't have said it better myself).

-Competitive wage; paid on-time without problems.

-Truck and gas card were given as discussed during interview.

-Promised certain things during interview like company cell-phone and I-Pad for service; was never given these. Was also promised full company uniform; was only given a hat and a shirt, then asked why you don't wear the company jacket (really?).

-Discussions of future advancement and apprenticeships; was briefly discussed during the interview...Honestly wouldn't expect it.

-Owner expects you to pay for materials and parking out of your own pocket, then pay you back at a later date...Uhm what?

Overall, don't expect a long career here, it's a job, it pays the bills for a short while. Hire and fire company.
Points positifs
Very few.
Points négatifs
Waste of time.
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5,0
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Great company
Technician (Employé actuel) –  Richmond Hill, ON25 mars 2018
Novelcare is a was a great company to work for. A typical day for a service tech is performing residential & Commercial HVAC maintenance as well as diagnostic and repair calls. You are supplied with a vehicle and advanced tools such as a combustion analyzer and electronic refrigerant leak detector. 
The current managers and supervisors are all exceptional at what they do despite being busy almost all the time.
You will need to spend some of your spare time reading and learning more of the technical side and gas code but there are some very knowledgeable technicians that are willing to help and mentor.
Having the freedom to do the right thing for the customer is what kept me working here for over 20 years.

Pros

Decent pay, great dispatchers and techs.

Cons

Occasional after hours on-call (unless you want extra overtime pay)
Points positifs
DECENT PAY
Points négatifs
OCCASIBAL AFTER HOURS WORK
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1,0
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Not a good place to work.
HVAC Technician (Ancien employé) –  Richmond Hill, ON23 mars 2018
-The scope of work is relevant to the industry. Experience is always good to gain whether it’s good or bad.
-Decent but limited exposure to the industry, due to being a primarily residential Hvac company. Again, experience is always good to gain.
-Hired on with promises of busy work weeks, Sadly never had a 40 hour week. Hours only dwindled from there.
-Inconsistent hours during work weeks. Some techs were getting 30+ hours a week simultaneously while others seeing less than 15 hours a week.
-No group benefits at all. OHIP is what novelcare considered to be health benefits, at the time I was employed there.
-More concerned with making the sale rather than fostering a good relationship with the existing or new customer.
-wage was below industry average.
-Bottom line. Novelcare failed to live up to the promises made during the interview. I would not recommend this company as a good place to work.
Points positifs
It’s a job.
Points négatifs
Read review below!
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5,0
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Busy Company
Technician (Employé actuel) –  Richmond Hill, ON28 décembre 2017
Been working as tech for past 3.5 years, learned a lot, with more experience pay is very good now.

Respectfull management, I would say there is no perfect company but base on what I here from some off my friends that works somewhere else, Novel care is very good.
Points positifs
Opportunities to learn, good management and well paid
Points négatifs
More office staff would be nice in busy season
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5,0
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An Exelent Company.
HVAC Mechanic (Employé actuel) –  Toronto, ON24 octobre 2016
Novel Care is a life changing work environment! The employees and management team are very genuine and supportive! The culture is very positive and it is a fun environment. New ideas are encouraged and implemented. Novel Care, is a great employer with amazing perks. Novel Care!
Points positifs
Culture
Points négatifs
long days
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5,0
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Excellent Experience
Marketing Consultant (Employé actuel) –  Toronto, ON27 septembre 2016
I have been working for Novel Care for well over a year now and it has been nothing short of a great experience. The management is easy to talk to and work with.

It's been a great experience and I look forward to many more years with Novel Care.
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1,0
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Good during peak season but not off peak
HVAC Technician (Employé actuel) –  Markham, ON14 mars 2016
Was great at first' learned a lot! But hours faded and work almost completely stopped and now I spend most of my days sitting at home waiting for a call that doesn't come
Points positifs
A lot of days off
Points négatifs
Not enough hours
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2,0
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Small but growing Company
HVAC Technician (Employé actuel) –  Markham, ON12 mars 2016
Great for the experience, I had a lot of exposure to many aspects of the trade from commercial to residential, from Service calls to maintenance and installations.
Points positifs
Wide variety of work experience
Points négatifs
Limited clients, limited hours
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