Avis des employés pour Customer Service Representative chez Northern Call Solutions
Intitulé du poste
Customer Service Representative29 avis
29 avis correspondant à votre rechercheVoir les 42 avis
Avis en vedette
L'avis le plus utile, sélectionné par Indeed
high stress job, meeting customer needs, and having a flexible approach to the changing environment. must have active listening skills, able to problem solve and always team leads to assist agent in every aspect of the job requirements
-Answer incoming calls regarding cellular, cable and internet services -high volume of calls -documenting all calls -escalating to proper manager -forwarding calls to other departments (if necessary)
-negative work environment
Notez une entreprise où vous avez travaillé récemment
Partagez votre expérience pour aider d'autres utilisateurs.
A typical day of work is answering calls and helping customers. Lots of hours available. Office is open and clean. Each employee gets their own desk. Lighting is good and lots of windows. Free parking. Other than some difficult customers, the job is pretty easy. Hours are great too...I worked at another call center that was open until 2am. Here, the latest they are usually open is until 9pm.
pizza days, bbq, co-workers
customers who are mean
Really old and not maintained facilities. Call center appears from the 80's. Mold on carpet, bathrooms not cleaned regularly, chairs are broken and phone system is at least a decade old. Owners are root cause of this. Anyone above Team Lead does not know how to manage supervisors, people, or anything for that matter. Allow people to cut corners to get better stats to please external client. Internally they have poor management skills. Owners are root cause of this. Team Leads are nice and will try to make the best with the poor management, policies, processes, and facilities.
Team Leads are nice
Facilities. Management. Processes.
Like just about every call center, the work is constant. Management doesn't appreciate the workers, as they have an 80%+ turnover rate, and see you simply as a number. Some people were nice, and tended to bond over hating their job so much, but that was literally the only plus side.
Lisa was cool.
I found the top management okay but my team leader seemed to have favorites and it seemed he wanted me out The pay was low I did not feel I got any bonuses or recognition from my leader and it seemed he would rather criticize than compliment Made me feel totally incompetent and bad about myself Wanted to quit everyday
If it was not busy you could leave early
low pay did not compliment who they should have
The training is really hard and you only get paid if you pass training so if you do not pass training not only did you waste your time but you will also not be paid for it. Special events are a joke for example last summer bbq was someone bringing barbecued hamburgers from their house and serving them in the basement. Also work life is the only life you will have as you are forced to work 6 days a week with only one weekend or two days off once a month last it is a family-run business with no room for advancement unless you become friend's with the right person.
A lot of learning opportunities for new people in the Customer Service field. Their training is excellent. Ther is plenty of tech support available. The best thing is not 24 hours so, always good to work during the day.
Too many calls
A typical day at work would consist of me going to my desk, getting my paperwork out and ready, finding out what the sales goes were for the day and then log into the phones and start taking calls. management was ok, there was a supervisor on the floor to help out with any questions/concerns. the hardest part of the job was billing calls with difficult customers.
I've worked here for over a year and have found that NCS gives lots of opportunities for growth, wage increases, and very informative training. You learn how to handle all types of customers and although dealing with upset customers can be difficult it does give you skills in conflict resolution that can be applied to everyday situations and is a skill I can use in future careers. Lots of opportunities for sales incentives and monthly bonuses on top of hourly pay. Lots of hours and extra pay on premium shifts is an added bonus. There's peer training programs and incentives you can be a part of to help develop your own skills. The environment here is very friendly and there's always someone you can go to for help.
Lots of hours and extra bonuses
Very structured, lots of hours, you get your own desk and don't have to share. good incentives and shift premiums. customer's aren't always the nicest, but not all bad. training is very informative
I have to write this so.... I enjoyed my co-workers the most. The client we supported was also a reasonable and reputable company, the hours were okay, the paychecks were on time and mostly accurate, the training was excellent, and I personally didn't mind call-centre work.
I really enjoyed working at NCS. The management is approachable and compassionate. The training was comprehensive and on-going. The culture was inclusive and friendly. Scheduling was flexible for good work like balance. The only reason I left was that I was offered a higher paying job in a different industry. I have since learned that money is not everything!