Northern Call Solutions
Recevez de nouvelles offres d'emploi et avis chaque semaine!

Northern Call Solutions - Avis

Intitulé du poste
Tous
Lieu
Canada41 avis
41 avis correspondant à votre recherche
Voir les 42 avis
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
It was fun working there. Always had contests on the go things for the staff to do games contest raffles. I job was hard but they tried hard to make it easier
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Good place to work, miss the job, want at home now.. upset wont hire back. Call center, great bonuses. Friendly environment, worked with you to manage home and family
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
high stress job, meeting customer needs, and having a flexible approach to the changing environment. must have active listening skills, able to problem solve and always team leads to assist agent in every aspect of the job requirements
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Nice people and great management. The stressful part can be some rude customers to deal with but I guess every call centre can be like that. Not very flexible when it comes to work days allowed. Not a fan that working on a weekend is mandatory. I wish I could have done weekends on and off.

They will constantly check your work progress which I found helpful as I do feel I improved my customer service skills working there.


They hire fast and it is a great place to start if looking for customer service experience on your experience.
Avez-vous trouvé cet avis utile?
Notez une entreprise où vous avez travaillé récemment
Partagez votre expérience pour aider d'autres utilisateurs.
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Had a great time working with this organisation. Employees and management where great to work with. Benefits and compensation is great. Opportunities for growth and advancement.
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
-Answer incoming calls regarding cellular, cable and internet services
-high volume of calls

-documenting all calls

-escalating to proper manager

-forwarding calls to other departments (if necessary)
Points positifs
-not many
Points négatifs
-negative work environment
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
its much like every other call center the push to sell product is more important then helping the customer although at least at this one you are not outright punished for not selling
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Not a bad place to work at all. Taking inbound calls for cable company. I was here for 4 years. I saw workers come and go and usually the ones who 'go' are the ones who don't actually want to work in the first place, you know, the call in sick all the time people and the ones that need loads of 'personal' off time, and then they complain that management isn't nice to them when they don't show up for their shift. Like, management isn't trying to run a business or anything like that.
Some of the long time workers I met have been there for like, 15 years.

Stats are important so you have targets to hit. Calls are pretty much back to back so the shift goes quick.

Sometimes things are given away too and one summer I won a Patio Set!! The guy beside me won a television at the annual christmas party.
Points positifs
picnic area on back deck, incentive gift cards
Points négatifs
sometimes having to work 6 days in a row
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
A typical day of work is answering calls and helping customers. Lots of hours available. Office is open and clean. Each employee gets their own desk. Lighting is good and lots of windows. Free parking. Other than some difficult customers, the job is pretty easy. Hours are great too...I worked at another call center that was open until 2am. Here, the latest they are usually open is until 9pm.
Points positifs
pizza days, bbq, co-workers
Points négatifs
customers who are mean
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Really old and not maintained facilities. Call center appears from the 80's. Mold on carpet, bathrooms not cleaned regularly, chairs are broken and phone system is at least a decade old. Owners are root cause of this.

Anyone above Team Lead does not know how to manage supervisors, people, or anything for that matter. Allow people to cut corners to get better stats to please external client. Internally they have poor management skills. Owners are root cause of this.


Team Leads are nice and will try to make the best with the poor management, policies, processes, and facilities.
Points positifs
Team Leads are nice
Points négatifs
Facilities. Management. Processes.
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
A typical work day was taking calls from customers. I did not like being paid twice a month ( on the 15th and last banking day of the month) It was hard booking medical appointments as shifts were not steady.
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Like just about every call center, the work is constant. Management doesn't appreciate the workers, as they have an 80%+ turnover rate, and see you simply as a number. Some people were nice, and tended to bond over hating their job so much, but that was literally the only plus side.
Points positifs
Lisa was cool.
Points négatifs
Everything.
Avez-vous trouvé cet avis utile?
5,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I found the top management okay but my team leader seemed to have favorites and it seemed he wanted me out The pay was low I did not feel I got any bonuses or recognition from my leader and it seemed he would rather criticize than compliment Made me feel totally incompetent and bad about myself Wanted to quit everyday
Points positifs
If it was not busy you could leave early
Points négatifs
low pay did not compliment who they should have
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
The hourly rate should be more considering what we have to tackle every single day. The systems are almost never working so this makes our job incredibly harder.
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
The training is really hard and you only get paid if you pass training so if you do not pass training not only did you waste your time but you will also not be paid for it. Special events are a joke for example last summer bbq was someone bringing barbecued hamburgers from their house and serving them in the basement. Also work life is the only life you will have as you are forced to work 6 days a week with only one weekend or two days off once a month last it is a family-run business with no room for advancement unless you become friend's with the right person.
Points positifs
Friendly co-workers
Points négatifs
Everything
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Great Place to Work full time over time at times good pay and good hours customers are great as well. mangers are flexable and great paid training. would highly recommend this job
Avez-vous trouvé cet avis utile?
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Sitting down was an issue and the management were often unprofessional. Advancement in the company was a hard thing to accomplish and the systems never worked well enough to effectively assist customers.
Avez-vous trouvé cet avis utile?
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
have been working at Northern Call Solutions

Pros


lots of hours, good incentives, not a bad starting wage, shift premiums, raise after 3 months, bbq in the summer, pizza days


Cons


customer's aren't always very nice
Avez-vous trouvé cet avis utile?
4,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
I was answering calls and making calls out to the customers who had billing or technical issues with their statements or equipment. Making payments or payment arrangements
Points positifs
great incentives
Points négatifs
none
Avez-vous trouvé cet avis utile?
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Not a suggest place of work. The management does not appreciate hard workers. They always praise you if you have done poor and have improved but will not appreciate the ones who always do the best they can
Avez-vous trouvé cet avis utile?
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
If you show up for work for your scheduled shift and try to help each client you deal you can keep working. Rotating door. Seniority does not count.
Points positifs
Minimum wage
Points négatifs
Seniority does not count, working 3 or 4 weekends every month
Avez-vous trouvé cet avis utile?