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Nordia
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4,0
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it was a pleasure to work with Nordia, I had a great time, all the supervisors and trainers were very helpful and friendly. the work was a little bit stressful but too much the one cannot handle.
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Réponse officielle de Nordia
8 avril 2020
Thank you for your review! We're happy that you had a great time working with us at Nordia :) We know that customer service can be challenging at times which is why we truly appreciate and thank you for your work. Best of luck for the future!
3,0
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No comment nothing to say about working there to bring anymore bothersome ties. I worked here and left with no hesitation in the end . Good riddance to them
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4,0
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The workplace environment is relaxed and easygoing. There is hockey table, soccer table and pool table. We have access to computers. We have restaurants nearby.
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3,0
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Pay is great combined with bonus. Customers are usually at their wits end so it can be hard to maintain a positive attitude all day. Management and superiors are fair. All in all if you can't grin and bear angry customers while also up selling what their trying to cancel, don't apply.
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2,0
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I've been at the montreal center for close to a year and a half now and I must say it has been a dismaly disapointing experience. We just fill service tickets for canadapost all day and never actually do anything ourselves. Lies and manipulation are often used to control the staff with the management playing on words and backpedalling constantly.
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4,0
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Provision and Order entry for Bell Canada Clients and Sales Agents via
Telephone and Computer. Very complex Order Package and a somewhat adversarial order completion system between the operators and the sales agents.

Very helpful management and culture. Colleagues again made the difference in working here making it a very interesting place to work.
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1,0
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Comparable to a Canadian sweat shop
Advertised as “flexible hours” but after 6 months still did not get 1 day off requested or schedule change . Have to fight to go to part time

Clients are horrible and abusive

You are truly just a number to this company
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3,0
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I felt we were set up for failure which is a shame considering I loved it there. So many things had they been listened to would have made a world of difference for me and probably others. I would still be there if things had been better handled.
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3,0
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The management team as well as the extensive training, benefits, and pay were awesome. They make you feel like a little work family and it’s really nice. You can tell they try to keep employee morale up and actually care about you. Unfortunately the actual job is just horrible. I’ve never been so stressed and anxious in my life to be honest. It’s just people yelling at you all day. And the hours aren’t great at all. You have to work all nights and weekends at first
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5,0
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I spent 10 years in many positions and enjoyed every person, project and day I worked for Nordia. When Nordia took over the entire landscape, culture and morale improved drastically.
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3,0
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Super chefs d'équipe, travail excitant
Lieux de travaille très ouvert sur le culturel
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5,0
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Excellent working environment, advancement opportunities. High quality training and employee development. Excellent benefits, and competitive salary. High quality leadership.
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5,0
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I loved the job. Always new things to strive for. The pay was good and the bonuses made the pay even better. There was always help if you needed it. I worked there over two years and would recommend this employment opportunity to others. I was able to advance with hard work and always striving to give my all!
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3,0
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At Nordia, as I seen with the years, they had great bonus incentive each month, health benefits that were easy to use and great co-workers to work with everyday.
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1,0
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Don't keep promises. Play favorites. Lack of training & then the employee is blamed. Different expectations for different people doing the same job. Don't believe them when they tell you that you can make incredible bonuses. They have many different ways to claw bonuses back, from a slew of different metrics (# of seconds on phone, # of calls transferred, types of products sold)
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4,0
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travail de précision et de très bon service à la clientèle
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1,0
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Nordia Orillia would never compare to the previous customer service company that occupied the building. You really need to understand how the dynamics work. Management does not go by performance on the phones but rather instead through what she calls "Preferred Agents". It's an unofficial term the client isn't aware of or corporate. Preferred agents will bully other agents, receive modified schedules, more on the job assistance, and extended amounts of time to turnaround poor performances. Management will also ignore unethical behaviour in order to compete with other Nordia sites.
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4,0
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The managers here actually listen and take the time to work with their staff. The job itself can be very stressful and Nordia understands and does a lot to ensure their staff are happy.
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1,0
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I gave my job a first star because it has first star class. it's a sweet place to be since coming here after high school. I am a seen girl. That's right, its our lunch table that gets seen. come work here and maybe you get to sit with us.
Points positifs
fun times
Points négatifs
too many friends
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5,0
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Good working environment and having good relationship with the clients ,
Management is supportive to new grad is good

Training was really entertainment and learning good
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3,0
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Decent pay but dear God... seniority of hours is based on how long you've been with the company. Management needs some overhaul. Maybe new blood to operate as it appears to be a "if we like you we keep you" place.
Points positifs
Bonuses, Decent people
Points négatifs
Horrible hours
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