Client Solution Agent (Ancien employé) – Kitchener, ON – 16 mars 2018
Nano-managed via computer how long you are on calls, between calls, away from desk. 90+% save rate for the Retention Dept. was way too high. Minimal management support when dealing with difficult customers.
Time-and-a-half overtime the minute you work over 8 hrs a day.
We are sorry that you did not have a good experience but we take your comments to heart. Good luck in your future career.
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Client Care Representative (Ancien employé) – Kitchener, ON – 12 octobre 2019
The management team as well as the extensive training, benefits, and pay were awesome. They make you feel like a little work family and it’s really nice. You can tell they try to keep employee morale up and actually care about you. Unfortunately the actual job is just horrible. I’ve never been so stressed and anxious in my life to be honest. It’s just people yelling at you all day. And the hours aren’t great at all. You have to work all nights and weekends at first