Mobile Tech Support (Ancien employé) – Peterborough, ON – 18 avril 2019
Nordia was my first call centre job and one of the few jobs I'm genuinely sad to be leaving The training was super detailed so you feel very prepared by the time you reach the phones.
The best part of the job is defiantly the management team and overall company culture. It's clear they try their hardest to keep the morale as high as possible with regular outside of work events, prizes for employees based on attendance, etc.
The actual job is much easier than expected, they have very clear and set out instructions on what to do on each call and as long as you follow them your job is done.
Major Pros: -Great coworkers -Management team including the Site CEO are very involved and quick to help
Cons: -Scheduling is based on seniority meaning the longer you've been at the company the -Working in a call centre can be monotonous and frustrating
Thank you for your great comment! We put a lot of energy into creating a great work environment and providing our employees with the best possible training and support team there is. We are glad that you appreciated it! Best of luck
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Loyalty Agent (Employé actuel) – Orillia, ON – 13 juillet 2019
Nordia is a Great place to work. Such a supportive and fun environment to be around. I am grateful to be a part of a great workplace. The best call center you could ever work at.
Customer Service Representative (Employé actuel) – Saint John, NB – 10 juillet 2019
The thing I find peculiar about this place is the way they try to emphasize the hierarchy of staff. For example, regular front line agents sign in to their email address with their employee ID, e.g, if your employee ID is 134 your work email address is 134 @ Nordia while the managers and none front line agents have it as their first and last name @ Nordia the moment they are promoted from front line agents. I find this little detail very strange about them, also only none front line agents have access to the Skype for business account of the company. Another thing is how the supervisors micro manage you, they literally breathe over your neck every time.