Avis d'employé sur Nordia

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Great place to work
Mobile Tech Support (Ancien employé) –  Peterborough, ON18 avril 2019
Nordia was my first call centre job and one of the few jobs I'm genuinely sad to be leaving The training was super detailed so you feel very prepared by the time you reach the phones.

The best part of the job is defiantly the management team and overall company culture. It's clear they try their hardest to keep the morale as high as possible with regular outside of work events, prizes for employees based on attendance, etc.

The actual job is much easier than expected, they have very clear and set out instructions on what to do on each call and as long as you follow them your job is done.

Major Pros:
-Great coworkers
-Management team including the Site CEO are very involved and quick to help

Cons:
-Scheduling is based on seniority meaning the longer you've been at the company the
-Working in a call centre can be monotonous and frustrating
Points positifs
Great management team, Good workplace culture
Points négatifs
Scheduling is based on seniority
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Réponse officielle de Nordia
14 mai 2019

Thank you for your great comment! We put a lot of energy into creating a great work environment and providing our employees with the best possible training and support team there is. We are glad that you appreciated it! Best of luck

Avis d'autres employés sur Nordia

Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Great Staff
Loyalty Agent (Employé actuel) –  Orillia, ON13 juillet 2019
Nordia is a Great place to work. Such a supportive and fun environment to be around. I am grateful to be a part of a great workplace. The best call center you could ever work at.
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Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Staff hierarchy and micro management
Customer Service Representative (Employé actuel) –  Saint John, NB10 juillet 2019
The thing I find peculiar about this place is the way they try to emphasize the hierarchy of staff. For example, regular front line agents sign in to their email address with their employee ID, e.g, if your employee ID is 134 your work email address is 134 @ Nordia while the managers and none front line agents have it as their first and last name @ Nordia the moment they are promoted from front line agents. I find this little detail very strange about them, also only none front line agents have access to the Skype for business account of the company. Another thing is how the supervisors micro manage you, they literally breathe over your neck every time.
Points positifs
The co-workers
Points négatifs
Pay, leave policy, management etc.
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