Avis d'employé sur Nordia

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this place has great potential
Sales Representative (DMC) (Employé actuel) –  Orillia, ON20 avril 2019
Been working here for a bit now and felt like it was best to write a review. management wants us to hype up our site to bring more attention. I feel like it's best to be honest instead of making up stories for our operations manager.

This place is a good place to work. Great pay and systems to work with. It could be better though.

First, we go through a good training class but when you get into the production and take live calls, the people that do the best, cheat or find a way to cut corners in order to make more money. Sometimes they cheat the client and sometimes the customer. nobody ever does their job properly and gets paid to do so.

this is not a sales job, it's just more or a take calls and place order kind of deal. More like a drive through. The only skills people get is to speed up the sales call to confuse customers. There really isn't much of a sales component like there used to be here.

A fellow co worker had to leave this job because he wouldn't give another female co worker money. I feel like this was a waste of an opportunity to have a skilled worker or even a team lead at this point.

The culture of this place used to live with music, incentives for everyone and even good people that actually followed orders. It seems like employees call the shots, not the managers or even the client anymore.

Hope this helps improve our site and make this place a better working environment that attracts sales people not people who know how to get away with stuff.
Points positifs
Money
Points négatifs
Management
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Réponse officielle de Nordia
14 mai 2019

Thank you for taking the time to write to us - comments are always useful to help us improve. We take your comments very seriously, but to be honest, we feel that some of the elements you describe are far from our culture, our values and our employees' experience. Providing excellent customer service to our customers is a top priority and we do everything we can to support, encourage, reward and develop our people. That's one reason why we have an excellent employee recommendation rate and are among the Most Admired Corporate Cultures in Canada according to Waterstone Human Capital.We hope you can also discuss your concerns with your management or HR team - our employees' satisfaction is essential to us.

Avis d'autres employés sur Nordia

Equilibre vie professionnelle / personnelle
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Fast paced and demanding: New Location at Waterloo
Customer Service Agent (Ancien employé) –  Waterloo, ON21 octobre 2019
Provision and Order entry for Bell Canada Clients and Sales Agents via
Telephone and Computer. Very complex Order Package and a somewhat adversarial order completion system between the operators and the sales agents.
Very helpful management and culture. Colleagues again made the difference in working here making it a very interesting place to work.
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Equilibre vie professionnelle / personnelle
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Worst job I’ve ever put myself through
Level 1 Mobility Tech Support (Ancien employé) –  Peterborough, ON16 octobre 2019
Comparable to a Canadian sweat shop
Advertised as “flexible hours” but after 6 months still did not get 1 day off requested or schedule change . Have to fight to go to part time
Clients are horrible and abusive
You are truly just a number to this company
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