Retention Specialist (Ancien employé) – Nanaimo, BC – 9 novembre 2019
Worked here for 5 months, on the postings and at hiring there was lots of promises of big paychecks and bonuses and career advancement. Not true at all. The wage is only good if you can meet their exceedingly high standards and then it was only a chance at a draw for a good prize half the time?? Granted I worked essentially in cancellations department for which you better not let anyone cancel anything.or you're in trouble. Actual trouble. I had 1 person cancel and I got written up. Not happy. Management also sucks and wont help you if you need it. Hours were long and most of the people complained constantly.
Household Retention Agent (Ancien employé) – Nanaimo, BC – 6 novembre 2019
Don't do it. It's a waste of time. The experience is cool but they preach about an accepting environment and assure everyone that they'll have good balance. Then you're working a 12pm - 9pm shift followed immediately by a 6am start the next day. Management is nice unless there's something going on in your life then they just do disciplinary action over and over till you just quit.