Bouton de lecture vidéo YouTube
Nordia
Recevez de nouvelles offres d'emploi et avis chaque semaine!
Avis d'employé sur Nordia

Needs improvement on Human Resources.

1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
27 juin 2019
The company has a very knock type of system with little guidance you're expected to pick up corporate standards for bell before you have a chance to understand all the interworking metrics
Notes par catégorie
1,0
Équilibre vie professionnelle / personnelle
1,0
Salaire / avantages sociaux
1,0
Sécurité de l'emploi / évolution de carrière
1,0
Direction
1,0
Culture d'entreprise
Avez-vous trouvé cet avis utile?
Avis similaires
3,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
11 août 2020
Même poste
Loyalty and Retention Specialist (Ancien employé) - Moncton, NB
Heads up, this is a long one!

If you're looking for a job that will test you, pay you generously and offer amazing medical benefits, look no further than Nordia. Offering some highly competitive wages in an era where customer service is paramount, Nordia is the happening spot if you breathe customer service.


Your typical work day will involve speaking to customers in a contact center environment. Whether an inbound or an outbound call, your task is to provide exemplary customer service on behalf of different clients. Thinking on your feet is a must -- The calls will greatly vary in subject matter in length!


In my position, management was a hit or miss situation. Most of the individuals that I reported to were quite personable and cared about their teams, whereas some leave much to be desired in terms of personality and honesty. Through interactions with other team managers in the center, I can say that Nordia has a mostly solid team of people to lead their employees to success.


Unfortunately, when your success finds itself lacking, don't be surprised when they promise you things that they ultimately end up not delivering on. The performance management process that Nordia follows is acceptable, but they do not give you many options if you fall short of meeting expectations.


Coincidentally, I found that meeting sales performance metrics was a challenge for me, even in ideal conditions.


The most enjoyable part of the job was the people I got to work with. I would not be lying when I say that Nordia has some top notch agents. On some work days, I wasn't sure whether
 - plus...
Points positifs
Great facilities, hot meals. hourly wages and benefits are generous, scheduling is flexible for part time/full time professionals as well as students, very culturally diverse.
Points négatifs
Parking, honesty of certain people in management.
Avez-vous trouvé cet avis utile?
Réponse officielle de Nordia
4 septembre 2020
Thank you for your honest review. We're glad you enjoyed working for Nordia even though your experience with some team leaders wasn't like you would've expected it. We want you to know that we strive to offer our employees the best work environment possible. We're taking note of your feedback and we wish you good luck for the future.
2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
17 janvier 2020
Même poste
Retention Specialist (Employé actuel) - Orillia, ON
I would give my employer a two thumbs up all the way to the bank. Management is super chill and doesn't let the client control the business. Exactly how I would do it as a manager. I show up to work at my convenience because I will be late as much as I want. The calls are so crazy and I just get the customers off my phone. We don't listen to the client's rules simply because they don't know how to do anything properly. Some people here take the jobs way too seriously though and show up every single day. Usually the ops manager will get them out but lately I've put up with way too many of those crazies. They try to do everything by the book and simply don't fit our culture here. Please leave.
Avez-vous trouvé cet avis utile?
Réponse officielle de Nordia
24 janvier 2020
Thank you for taking a moment to share your work experience at #NordiaOrillia. Your feedback is important and allows us to continually improve the work environment.
1,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
27 août 2020
Même lieu
Customer Service Representative (Employé actuel) - Nanaimo, BC
you are expected to up sell and sell products to people who want to cancel their services with the company. If you are good at selling people things they don't need or want then this is the job for you, make hand over fist with bonuses but if you have any sort of humanity in you or cant stand the though of having to sell things to people they did not call to come to buy then don't even bother applying.
cant really go into the dodgy benefits without being specific but its not worth taking what they offer.
Points positifs
loads of many
Points négatifs
dodgy benefits, emotianally draining.
Avez-vous trouvé cet avis utile?
Réponse officielle de Nordia
27 septembre 2020
Thank you for taking a moment to share your review with us. We're sad to read about your experience and perception of Nordia. While we do know that working in sales and customer service comes with challenges and that it is not for everyone, but in no way do we push our employees to be or make the client feel uncomfortable. Our mission is to offer the best possible customer service, and we work hard to help our employees achieve this and be happy at Nordia.