Tech Support Agent (Ancien employé) – Peterborough, ON – 29 mai 2019
I worked for the tech support team in Peterborough, Ontario. The highlights of this job is definitely the management and the company culture. The management team is helpful, fun to work with and provides great support. They also have fun incentives like winning chocolate bars, free pizza days, etc. The downfalls of the job is that as much as the company does surface level things to make the company SEEM good (like free pizza days), overall if you have a real problem it's near impossible to get them to help you. The scheduling is supposed to be based on seniority but that doesn't mean that if you put in five years of work for them you will have a good schedule. Rather, it means that after years and years of working for them you will still not receive weekends off and possibly because of a scheduling error (which they will refuse to correct in all instances) you will end up working late evening/night shifts all the time, even after being employed by them for years. If you want an employer who puts the companies bottom line first, who cares more about money than their employees and does surface level things like providing free pizza to put a band-aid over top of their problems then this is the company for you! On top of this even if you provide them three, four, five or six months notice that you have a surgery, a dr's appointment, a family wedding to go to or anything else that may be important or even necessary for you to have the day off for they will REFUSE to give you the day off. They will tell you to send out six thousand emails first trying to trade the shift, they willplus... tell you to change your schedule preferences to attempt to get the day off (which will mess up your schedule for months by doing so) and then when you still can't get the day off after countless effort being made they will tell you to use one of your provincial sick days or go over your sick days and receive a disciplinary meeting for doing so (even though you gave the company months notice to help you and any other employer would just give you the day off). Again, this is even WITH providing a doctors note. I have worked for several employers, as well as other call centres and without a doubt this is the hardest one to work with regarding days off or scheduling changes. Most employers are reasonable and so long as you give x amount of notice you are guaranteed the day you need off. This is not and will likely never be the case here. So if you are the type of person that lives to work, doesn't have a family, has no medical appointments, no prior commitments, etc. then this job is for you! If you want a reasonable employer with ethics and morals who will accommodate their employees then find someone else! I also think it should be noted again that this company seems to do very bottom line basic things to put a band-aid cover up on the companies issues but never actually addresses the real problems that stem from the top of the company and the relationship between Nordia and Bell (their client). They will give you all the free food in the world, they will let you play on your phone at work, but they won't fix their scheduling, they won't fix the tools you need for your job (which are nearly always broken) and they won't actually do anything to improve the company. The only thing they care about is Bell lining their pockets and keeping their client (Bell) happy. Bell has a #bellletstalk campaign but don't let that fool you. They do not care about their employees or their mental health and if you try to get help from them you will end up no further than you were when you started.moins
free food, good managers
bad schedules, no ethics, no morale, no flexibility, broken tools.