Telecommunication Representative (Ancien employé) – Peterborough, ON – 17 juin 2019
Worked at Nordia for over 2 years at the Peterborough location and let me tell you the company and management is saturated and toxic.
There is no room for promotions, you do not get regular raises, only based minimum wage increase past $1 to keep "competitive" when minimum wages goes up.
The inventive wages for the job are reachable, but at a cost of manipulating your stats for your job. This means you are rewarded more money by actually not doing you job. (being quick on the phone) . you are also heavily punished via your stats and incentive payout that are not under your control such as having to transfer to a department. you are then punished for that and effects your pay.
on top of that, management micro analyzes everything you do and only point out negatives, not what you have improved on.