Avis des employés pour Sales Support Representative chez Nordia
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Sales Support Representative1 avis
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it was a pleasure to work with Nordia, I had a great time, all the supervisors and trainers were very helpful and friendly. the work was a little bit stressful but too much the one cannot handle.
Réponse officielle de Nordia8 avril 2020
Thank you for your review! We're happy that you had a great time working with us at Nordia :) We know that customer service can be challenging at times which is why we truly appreciate and thank you for your work. Best of luck for the future!
Your coworkers will be like a family to you. You'll have a lot of support from your fellow representatives. But if you deal with any mental health issues at this site, don't expect any support from management at any level. I was initially told that I'd start at a 3pm-12am shift schedule, but not to worry because there would be others hired and I'd quickly rise in seniority to get a better schedule. So, I took the job. But I quickly realized that they weren't hiring like they said they would. After a year, my schedule wasn't getting to where I needed it to be. So I brought them doctor's notes; three of them. All three were denied, with even the HR manager for the site saying "these won't get you better than your seniority will." I had a meeting with the site manager that was completely pointless and didn't help. After that meeting I was quickly put on a "performance plan" and pushed out until I was forced to quit. Before you say "this doesn't reflect our values", Nordia, tell that to your entire upper management staff.
Réponse officielle de Nordia14 août 2020
We are sorry to hear that your experience at Nordia is not a positive one and we take your comments seriously. We understand that customer service can be taxing at times and that schedules can be challenging, but that’s part of the job. We are also sorry for the emotional ordeal you experienced while working at Nordia. Although we are unable to comment on your particular case, rest assured that supportting our employees is at the heart of our priorities.
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