Avis des employés pour Sales Representative chez Nordia - Moncton, NB
Intitulé du poste
Sales Representative4 avis
Moncton, NB4 avis
4 avis correspondant à votre rechercheVoir les 564 avis
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I love the hours from 12pm-830pm, every week Sunday off and every payday is a 3 day weekend. The environment feels very restricted and the bonuses are not based off of sales performance which is really discouraging because even though I achieved top sales quite often the people who get the highest quality calls, and very little sales, get more bonuses and this bothers me a lot. I find this very unfair toward people that actually try to sell and do there jobs. Overall the job is not that difficult but very unfair in many ways such as advancement and bonuses. The hours are great but that is it. I would like to do commission and be appreciated on how well I can sell.
Consistent schedual and great benefits
Poor bonus system, rare advancements and little appreciation
I worked at Nordia full-time (Less than a year) Pros Friendly environment, nice people, inbound calls only for customer service representatives, advancement Cons Not much support on the floor from the supervisors, the advancement is on the ''business level'', where you have to sell services and stuff to the customers, instead of creating service tickets as customer service representative. Pay is low considering the work load. Unilingual agents have some respite between their calls, but bilingual agents are getting hammered with non-stop calls back-to-back. The ''advancement'' is kinda being forced on you, they don't let you chose if you want to stay as a Customer Service Representative or a Commercial Businnes Agent. It's fun at first, but after a short while, it gets very stressful.
Réponse officielle de Nordia5 novembre 2018
Thank you for taking the time to share your perspective with us. Career opportunities and personal growth is important to us. This is why we continually look for ways to ensure that our employees have equal access to growth and development opportunities. As an example, the majority of our managers started their career as Nordia agents. We wish you the best of luck in your furture endeavours
Been there for a few weeks and I really enjoyed working there. The trainers and coaches are really good as well as the fellow workmates. A very diverse company and I love it.
Value employees` work-life balance.
Far from home
I was a retention agent for a almost nine months at the Moncton site. Here's a few key points to consider strongly before applying for Nordia. All day long you deal with frustrated Bell clients who are so angry they want to cancel their services and go elsewhere. And I don't blame them with so many billing errors, 3 to 4 annual price increases. Your role is to keep your calm and try to convince, a frustrated client who's been transfered from incompetant departments in the Phillipines. Not only the customer has been on the phone for ever before he reaches your department, and being transfered to a foreign country does not go well with Canadians. You basically have to manipulate the client and almost brainwash them with lies, calculations to loose the client and make him stay to get robbed even more. It's like selling ice to a Inuit in January. To top it off, you are being provided with a below standard network with passwords for each and every different tool you have, and they expire not all at the same time. You will get lost in all the different combinations you will use. You are monitored for stat based performance, and your coach, the one who does nothing but play on his I phone and avoid taking escalated supervisor calls will cash in your hard earned work. You have to scan your fingerprint has a punch in system and your schedule constantly changes on a daily basis. Back to back frustrating calls, that will soon haunt your dreams. I was let go for being home sick even before I had the chance to provide a medical note. And if my coach got a - plus...
Certainly not the management
Bird droppings car bombardment
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