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Nordia
3,2 étoile(s) sur 5.
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Avis des employés pour Retention Specialist chez Nordia - Moncton, NB

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Intitulé du poste
Lieu

Notes par catégorie

3,1
Équilibre vie privée/professionnelle

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3 avis correspondant à votre rechercheVoir les 564 avis
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Excellent pay, excellent peers, excellent customers, not so excellent other things.

Avis en vedette

L'avis le plus utile, sélectionné par Indeed
Heads up, this is a long one! If you're looking for a job that will test you, pay you generously and offer amazing medical benefits, look no further than Nordia. Offering some highly competitive wages in an era where customer service is paramount, Nordia is the happening spot if you breathe customer service. Your typical work day will involve speaking to customers in a contact center environment. Whether an inbound or an outbound call, your task is to provide exemplary customer service on behalf of different clients. Thinking on your feet is a must -- The calls will greatly vary in subject matter in length! In my position, management was a hit or miss situation. Most of the individuals that I reported to were quite personable and cared about their teams, whereas some leave much to be desired in terms of personality and honesty. Through interactions with other team managers in the center, I can say that Nordia has a mostly solid team of people to lead their employees to success. Unfortunately, when your success finds itself lacking, don't be surprised when they promise you things that they ultimately end up not delivering on. The performance management process that Nordia follows is acceptable, but they do not give you many options if you fall short of meeting expectations. Coincidentally, I found that meeting sales performance metrics was a challenge for me, even in ideal conditions. The most enjoyable part of the job was the people I got to work with. I would not be lying when I say that Nordia has some top notch agents. On some work days, I wasn't sure whether - 

Points positifs

Great facilities, hot meals. hourly wages and benefits are generous, scheduling is flexible for part time/full time professionals as well as students, very culturally diverse.

Points négatifs

Parking, honesty of certain people in management.
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Réponse officielle de Nordia

4 septembre 2020
Thank you for your honest review. We're glad you enjoyed working for Nordia even though your experience with some team leaders wasn't like you would've expected it. We want you to know that we strive to offer our employees the best work environment possible. We're taking note of your feedback and we wish you good luck for the future.
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Good benefits and incentive

At Nordia, as I seen with the years, they had great bonus incentive each month, health benefits that were easy to use and great co-workers to work with everyday.
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Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise

Organised and Tolerant Call Center

NORDIA is ahead of the call center dynamics with its simplistic management and organised centers. The place offers a good work environment and puts efforts in training their agents. I would recommend Nordia to my friends and colleges.

Points positifs

Well organised, No Surprise, Kind Personnel, Internal Work Offers

Points négatifs

Quick Roll Over, Routine Work
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Note globale

3,2

D'après 564 avis
5
125
4
140
3
139
2
69
1
91

Notes par catégorie

3,1Équilibre vie professionnelle / personnelle
3,4Salaire / avantages sociaux
3,0Sécurité de l'emploi / évolution de carrière
3,0Direction
3,1Culture d'entreprise

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  • Entreprises
  • Nordia
  • Avis d'employés
  • Moncton, NB
  • Retention Specialist