Avis des employés pour Retention Specialist chez Nordia
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Retention Specialist21 avis
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it was a pleasure to work with Nordia, I had a great time, all the supervisors and trainers were very helpful and friendly. the work was a little bit stressful but too much the one cannot handle.
Réponse officielle de Nordia8 avril 2020
Thank you for your review! We're happy that you had a great time working with us at Nordia :) We know that customer service can be challenging at times which is why we truly appreciate and thank you for your work. Best of luck for the future!
Heads up, this is a long one! If you're looking for a job that will test you, pay you generously and offer amazing medical benefits, look no further than Nordia. Offering some highly competitive wages in an era where customer service is paramount, Nordia is the happening spot if you breathe customer service. Your typical work day will involve speaking to customers in a contact center environment. Whether an inbound or an outbound call, your task is to provide exemplary customer service on behalf of different clients. Thinking on your feet is a must -- The calls will greatly vary in subject matter in length! In my position, management was a hit or miss situation. Most of the individuals that I reported to were quite personable and cared about their teams, whereas some leave much to be desired in terms of personality and honesty. Through interactions with other team managers in the center, I can say that Nordia has a mostly solid team of people to lead their employees to success. Unfortunately, when your success finds itself lacking, don't be surprised when they promise you things that they ultimately end up not delivering on. The performance management process that Nordia follows is acceptable, but they do not give you many options if you fall short of meeting expectations. Coincidentally, I found that meeting sales performance metrics was a challenge for me, even in ideal conditions. The most enjoyable part of the job was the people I got to work with. I would not be lying when I say that Nordia has some top notch agents. On some work days, I wasn't sure whether - plus...
Great facilities, hot meals. hourly wages and benefits are generous, scheduling is flexible for part time/full time professionals as well as students, very culturally diverse.
Parking, honesty of certain people in management.
Réponse officielle de Nordia4 septembre 2020
Thank you for your honest review. We're glad you enjoyed working for Nordia even though your experience with some team leaders wasn't like you would've expected it. We want you to know that we strive to offer our employees the best work environment possible. We're taking note of your feedback and we wish you good luck for the future.
I would give my employer a two thumbs up all the way to the bank. Management is super chill and doesn't let the client control the business. Exactly how I would do it as a manager. I show up to work at my convenience because I will be late as much as I want. The calls are so crazy and I just get the customers off my phone. We don't listen to the client's rules simply because they don't know how to do anything properly. Some people here take the jobs way too seriously though and show up every single day. Usually the ops manager will get them out but lately I've put up with way too many of those crazies. They try to do everything by the book and simply don't fit our culture here. Please leave.
More job functions other than answering or making calls to customers should be available at Nordia Nanaimo. If there are more departments like Digital marketing, project management departments and more slots for logistics, staff can choose to further their careers while staying in the same company.
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Wasn't so bad at first. Gets worse the longer you stay. Beyond stressful dealing with calls and the management. You can't leave your desk at any point (only on break/lunch), using your phone is forbidden, and if you break any rules you can consider yourself in 'big' trouble. Good news is that they will never let you go because they need workers desperately.
Worked here for 5 months, on the postings and at hiring there was lots of promises of big paychecks and bonuses and career advancement. Not true at all. The wage is only good if you can meet their exceedingly high standards and then it was only a chance at a draw for a good prize half the time?? Granted I worked essentially in cancellations department for which you better not let anyone cancel anything.or you're in trouble. Actual trouble. I had 1 person cancel and I got written up. Not happy. Management also sucks and wont help you if you need it. Hours were long and most of the people complained constantly.
i can't believe how we are treated. this must stop! they protect agents that are good at cutting corners and doing a poor job just to get good numbers. then they fire people who have nothing to do with it. unbelievable that even management at the very top is incapable of intelligent operations.
friendly co workers
people getting away with unethical performances
I worked in the loyalty/retention department. The job was okay until they started adding more and more stuff you need to do. Now you have to taking escalation calls as well and sell home services. It was ridiculous for the pay and the terrible schedule you get if you’re new. You’d have to work pretty much every working and every shift usually would end at 10. Definitely not worth it to work there if you don’t like working really late and doing everything for minimal money.
What can I say? Let's start with some positives. The normal everyday people I worked with on a daily basis were great. Social Committee tries their best to do fun things for their employees. That's about it. The company likes to say they promote a lot from the inside, but the truth is you're struggling to find an opening to advance to as everyone who holds the positions have been there since the company opened and are not in the habit of vacating to allow others to move up. The "coaching" or "guidance" you get to help you out is essentially meeting up with your manager once a month to tell you what you're doing wrong, tell you outdated tips that don't relate to your job as the managers haven't taken a phone call in years, and have no frame of reference for what the customer's needs are anymore. They encourage you to make shady sales, like, literally selling TV to a blind person, or playing on the heart strings of the elderly to sell them internet, or one manager who told us to make a sales pitch to grieving family member who has to bury their relative. They like to promote positive work/life balance, but truthfully trying to get a day off for a doctor's appointment, or an event is a task of Herculean proportions. Your request has to be made 2 months in advance and ,if you're lucky, Bell will allow you to have the day off you need, other wise you have to trade shifts with people that have grown so accustomed to having their weekends off they would never trade with you, and then once you can't do that you have to use one of your very limited Government - plus...
Great everyday normal people
Terrible management, terrible sales practices
Réponse officielle de Nordia6 mars 2019
We are sorry to hear that your experience at Nordia is not a positive one and we take your comments seriously. It is very surprising and disappointing for us, as development is at the core of our values. Customer service can be demanding, but we strive to provide a stimulating and rewarding work environment as well as development opportunities. We are continuously looking for avenues to improve the work experience of our staff and your feedback gives us the opportunity to do so.
worked here for almost 2 years. basically you get verbally abused, talked down to, and yelled at by bell clients all day and there is little to nothing you can do about it. "loyalty and retention" is the cancellation department... its rare you get the chance to talk to someone that doesn't want to rip your head off. thats the job and thats why you get paid so well.
Réponse officielle de Nordia7 août 2018
We are sorry to hear that your experience at Nordia is not a positive one. Customer service can be demanding, but we strive to provide a stimulating and rewarding work environment as well as development opportunities. We are continuously looking for avenues to improve the work experience of our staff and your feedback gives us the opportunity to do so.
I worked here for a year very soon after they began working as a call centre for Bell Canada. As a 3rd party call centre, there few of the benefits of working for the main company, and all the negatives. The job at the time, the company lost contracts often so it may have changed, was to field calls from angry Bell Mobility customers looking to cancel their service. As you can imagine they don't often call while in a good mood. I was screamed at daily and my job was to try a minimum of 3 times while being screamed at to save the customer. 3 in 4 calls ended in termination of the service which leads to zero job satisfaction. People regularly broke down while taking calls because they were treated so poorly by customers. Nordia pays significantly less than Bell pays internal employees to do the same job. Nordia's Management was very poor at the time I worked there. The site managers deligated people as young as 20 to run the teams for them as "managers". these managers received no real training (I was one of them at 21) in management and were left to fend for themselves often.
Fun workplace. Always positive coworkers. Good environment. Work is stressful due to the type of work it is. The people truly make it worth it. management is always encouraging and supportive.
good rate of pay
A very stressful job where results are measure not only in performance but other metrics as well. Extremely supportive staff and management are aware that the job is stressful and are accommodating in requests for help.
Réponse officielle de Nordia16 février 2018
We appreciate you taking the time to leave us a review. Customer service can be taxing at times, but we put a lot of effort in supporting our employees and providing them with the best compensation of the industry and a pleasant, dynamic and comfortable working environment.
There was always pressure from supervisor to sell or renew. It wasn't about keeping customers happy it was about keeping them locked into contracts. I did improve on my customer service skill however.
A typical day is spent on the phone helping customers with billing issues. Yes customers do yell at you, but most calm down when they realize I am trying to fix the problem. I am continuously learning through their online courses as well as coaching sessions. I can't say enough about the managers at the Orillia site, they are always coming up with new ways to make the job site less stressful through contests, acknowledging achievements and positive attitudes. My co-workers are friendly and willing to help if I have a problem. The hardest part of my job is trying to remember which program does what, especially for those rare one offs. The most enjoyable part of my job is having a customer thank me for taking the time to listen and for finding a solution.
Pay and bonuses, contests, lots of training
Programs fail during a call which forces you to go the backup program
Honestly not worth the money, or your sanity. Props to anyone who has the patience to put up with the bull that the supervisors, company etc put everyone through. You go in unhappy and drained and leave miserable and drained. Glad I got out of there when I did.pay was ok, benefits were nice but still not worth my time.
NORDIA is ahead of the call center dynamics with its simplistic management and organised centers. The place offers a good work environment and puts efforts in training their agents. I would recommend Nordia to my friends and colleges.
Well organised, No Surprise, Kind Personnel, Internal Work Offers
Quick Roll Over, Routine Work