Avis des employés pour Inbound Customer Service Representative chez Nordia
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Inbound Customer Service Representative4 avis
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When I first started here, I was proud. I cried when I got the job, I was happy to start a new career. Always giving 110% at my jobs throughout my life. It is a good place to work..It's so hard getting up everyday being yelled at by customers that you truely do want to help, but being powerless. The stats on an employee affects your every minute of the day, I honestly wake up and fear it will be my last day of my job everyday. I dream about work, I cry on my days off. The stress I am under. I ask for help, I'm asked "What can I do to improve", I'm doing everything I can possibly do correct, and it's still not good enough. I've been in other call centers, and never had this.. never had the stress like this before in my life. I'm at a loss, and in these horrible times, one cannot be without a job.. it's not Nordia, it's all STATS. Keep your mental health in mind here. Even if you are strong, it's very hard.
Hours, Pay, Bonus
Réponse officielle de Nordia8 mars 2021
Thank you for taking a moment to share your experience with us. We're saddened to read about the worries you're experiencing regarding your career. Customer service is a rewarding yet challenging career, and we know all the hard work our employees put in on a daily basis. We want you to know that you can always share your concerns with your team leader or any other management team member. At Nordia, we strive to provide our employees with the best possible work environment, support and experience. We take note of your comment, and we wish you a bright future and a successful career with us at Nordia.
Norida itself as an employer is actually quite good, it's the work environment and the customer base that makes this work difficult. Benefits for employees after 6 months is great, something you don't get with other smaller jobs. The pay is really great compared to the minimum wage, and bonus can be earned based on how well you do, so your paycheck is somewhat up to you. That being said, I find something within me had to break to stay there beyond a year. I often have to turn off my personal feelings and just do what's best for the company and pretend. The people I work with though truly are my newfound family and I've made some great friends while working here. This has been a perk for working here, but the work is tricky and the customers are difficult. Scheduling is one of those things that I've managed to somehow get the regular schedule I want. It does fluctuate here and there but I usually have a steady schedule which is nice. I find if my schedule is a little different somewhere, usually majority schedules are a little different too. For some, it works, and it really turns into a career but it does not work for everyone and the company knows that, so it's easy for them to get new people in. The turn over is high but give it a try, it might be what you're looking for.
I loved the people that I worked with, management was awesome. There’s always help from everybody around you! The job just wasn’t that great for pay, benefits, and the stress that comes along with it. I didn’t think it was worth it so I left. Hours also were not that great.
A typical day of work consists of going into work and setting up your tools on your computer. Before each shift there is a pre shift meeting for 15 minutes to go over any changes. I was in the outbound call center and people do get angry at times that you have called and just tell you not to call back, or how did you get this number? It was always hard when you call a number and the person you are looking for has passed away and the call gets very awkward. I am a very positive person and the negativity of the calls impacted me. Management tries to make things fun but there is always the feeling there that your job is not secure.
money is not bad, there is a lot of pressure for sales
Very stressful phone calls a lot of the time with unhappy people
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