Avis des employés pour Customer Solutions Specialist chez Nordia
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Customer Solutions Specialist7 avis
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A typical day at Nordia would consist of answering phone calls in an effective, polite and timely manner. The workplace setting can be stressful at time when navigating through platforms tools.
Réponse officielle de Nordia6 février 2020
Thank you for taking a moment to share your experience at #Nordia. Customer service can sometimes be challenging, which is why we put a lot of effort into supporting our employees and offering them the best compensation in the industry, a great work environment and many opportunities for development. We wish you all the best!
very difficult to have a positive attitude while working at my nordia location. i found it almost impossible to get the support i required, and the job is stats based. so when you are not suceeding it feels you get stuck at the bottom as support is few and far between. i found much of management show favouritism to staff, also making it hard get support and succeed if you are not one of the favourites. and getting yelled at by customers day after day becomes very exhausting, with not even 10 seconds between calls to take a breather after being yelled at. if you can suck it up and push through that the pay and bonus can be worth it, but i find there is not enough money you can pay me to want to stay at this job for long.
casual dress, decent pay
stressful, lack of support, favourtism
Réponse officielle de Nordia4 septembre 2020
Thank you for taking a moment to share your experience with us. We're saddened to read that the work experience wasn't up to your expectations. At Nordia, we truly want to offer our employees the best work environment possible and we strive on making sure they get all the tools they need to succeed in their career. We also know that a career in customer service comes with its set of challenges, which is why we're proud of all the hard work our agents put in. Nonetheless, we wish you good luck in your future career plans.
I started taking calls 3 weeks ago, the manager of the department is a bit strict, i feel like he's always watching but he's understanding and fair. If you mess up he will let you know, but if you do something right he will also let you know so i guess its ok. just make sure you are not late or sick and you will have good time.
Réponse officielle de Nordia6 février 2020
Thank you for taking the time to share your journey with us. One of our goal is to provide a working environment that encourages personal growth and inspires our team to go the extra mile. Keep us the great work! #Nordian
Nano-managed via computer how long you are on calls, between calls, away from desk. 90+% save rate for the Retention Dept. was way too high. Minimal management support when dealing with difficult customers.
Time-and-a-half overtime the minute you work over 8 hrs a day.
Awesome place to work. Great benefits, great pay. Long shifts with mandatory OT and shifts not the same for a week at a time....constantly changing.
Great pay, great benefits
Mandatory over time, late shifts
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I worked at Nordia for about 8 months. They really try to treat their employees well to compensate for the fact that 90% of the people you speak to are absolutely horrible and forget that you're a human. They provide special meal days, fun activities like photo booth days, and different motivational things. Great bonus if you can get it, but it's one of those things were one bad day can ruin your stats for the month, or they take away the bonus as a punishment. The stats you have to achieve are insane. The cancellation department is expected to only cancel 13% of the people who are calling to cancel. If you miss this, you will be subject to disciplinary action. This job has a very heavy sales focus, regardless of it being a cancellation department. You WILL be expected to get sales, you will be disciplined if you do not. They also cap out incentives. One month they expected us to upgrade 1000 accounts and ship them out (gotta lock in that 2 years!) and offered an incentive of $5 per phone you got shipped. Some people went crazy with it, buy the end of 2 weeks we had some agents that had shipped out 300 phones on their own. An email went out pretty quickly saying the incentive was capped out to a maximum of $200 per employee. The also recently added the ERT (escalations) team to client solutions. Every single loyalty department agent was trained on escalations. We were all told we had to tell customers who were transferred to escalations that we were managers. So basically if you call the loyalty department and ask for a manager because you're not satisfied, that person is - plus...
fun staff, good bonus and benefits, easy job
heavy sales, not enough pay for work you are expected to do, poor management
You get to sit on a phone all day arguing with people. If you have to go to the washroom you are only allowed to go when your break is scheduled or you get written up and threatened. Managment does not treat employees fairly. You have to be a favorite or you do not ever advance in the company. Supervisors date reps and favorite them without any consequences. It doesn't matter how long you work there, if you don't kiss butt like a lost puppy you will be treated horribly by managment.
It's a job in a bad economy
stressful, negative environment, poor managment