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Nordia
3,2 étoile(s) sur 5.
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Avis des employés pour Customer Service Representative chez Nordia - Moncton, NB

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3,1
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12 avis correspondant à votre rechercheVoir les 564 avis
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You get what you put into the company

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L'avis le plus utile, sélectionné par Indeed
Working for Nordia can be stressful because of the push for sales and the expectations they expect you to perform but if you put in the work and show you want to do more they will recognize it and will move you up.There is lots of room for advancement and there is support there if you need it but no-one is going to hold your hand. You need to take the time to figure out what you want out of the company and pursue those goals. I worked for the company starting in customer service and within a month they saw an opportunity for advancement and offered it. I really enjoy the incentive program they have with the monthly hypes if sales is your thing then you'd be a good fit for the company. The bonuses are very nice and they post advancement opportunities where you can apply and have an interview and review your progress.

Points positifs

Employee Bonuses, Monthly Hypes, Flexibility work from home, Room for advancement

Points négatifs

Hours and shifts based on seniority, team leaders not as helpful as would like
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Réponse officielle de Nordia

15 janvier 2021
Thank you for taking a moment to share your feedback with us. We're happy to see that you're enjoying the perks of being part of the Nordia team and that you have progressed with us. We pride ourselves on offering a supportive, fun and stimulating work environment. If you feel you don't have the level of support needed, don't hesitate to discuss it with your management team. We want to thank you for your great work, and we wish you all the success in your career at Nordia:)
Équilibre vie professionnelle/personnelle
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Its ok

Highly stressful job next to near impossible targets and alot of favoritism , staff is great the communication with management is hit or miss either they like you or will try an help you
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Réponse officielle de Nordia

27 mars 2020
Thanks for taking some time to share your feedback and concerns at Nordia Moncton. We understand that sometimes loyalty can be difficult, that is why we put a lot of effort into supporting our employees and offering them with a stimulating work environment, the best compensation in the industry and many opportunities for development and growth. Thank you for your continued effort.
Équilibre vie professionnelle/personnelle
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Productive workplace with billiard

This can help combat the aging process by providing the elderly a casual activity that still utilizes the use of their muscles.Playing pool requires concentration,
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Great place

Nordia I find is one the best places to work. Great co workers and great management. They pay better then most and have some good bonus structures. Would love to work there again
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good

good place for work, people are friendly, possibility to upgrade

Points positifs

yes

Points négatifs

yes
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Équilibre vie professionnelle/personnelle
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Horrible Management

I literally left this company within 4 weeks of working there . Management and the Team Leads and even the trainer are absolutely horrible in there they do not care about their employees , they are on a power trip. At least the Management that I met was enough for me to decide not to stay with the company and alot of it had to do with the trainer and the team lead that I met that apparently was gonna be my Manager , I was only inquiring about my hours to the new TL and then was warned by the trainer that my TL had to hold himself back from freaking out on us , however when we are on the floor he will not hold back. Are you kidding me ?! They do not care about employees and for what you are taught every day and expected to know all the different systems the pay is absolutely horrible. Try asking a question to your trainer he will literally put you down for asking the question and then try to make you feel stupid if you don't remember every single bit of information . For me it was just an absolute horrible experience especially for being new to the call center world. Just stay away from nordia in Moncton , NB if you can .

Points positifs

Nothing

Points négatifs

Everything
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Réponse officielle de Nordia

14 mai 2019
We are very sorry to receive your feedback on your experience at Nordia as it is the opposite of the experience we want to offer our new employees. Our goal is to offer a safe environment where you will develop and grow with us. Fortunately, more than 8 in 10 employees would recommend Nordia as an employer to their families and friends and we have the lowest turnover in our industry - it's the best support we can get. Wishing you good luck for the future.
Équilibre vie professionnelle/personnelle
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Lies from the start this company dont reccomend

Overall the job pays good good employes like a family but when it comes to stats met it not even possible you feel like a robot trying to meet there standards and when it comes to bonus they change the bonus structure to where you can never make any. They tell you all this stuff you can make in the beginning and are nice to you then further you go you just a apart of the desk. If I would meet there standards I would probably be a machine sitting up straight looking at two formats waiting for a call .... you can see how boring it is ..... call center life . But over all the bosses and tls are great just the structure they have a nordia is wack , if you think you can move up in there company think again I wouldn't be putting in a long mind set on a career there if you want fast cash prob the best thing , .don't recommend. Literally you have to be a robot . AND IF YOU RWPLY BACK HERE IS A MESSAGE FOR YOU!!! Growth in the company is a joke you lie and lie to get people in , if you reply to this message your just trying to cover your own lies I DON'T RECOMMEND this place , they Treat you like cattle. Don't say I told you so guys. I'm actually really happy I'm out off that place ouff . Your worth more then this guys go find something different !! As for a sales man im exellent at it and focused your system is not supportive or reasonable .

Points positifs

N/a

Points négatifs

Everyrhibg i just said
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Équilibre vie professionnelle/personnelle
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Nice people and good salary

Very nice work space, hours were cut for part timers. People, pay and hours were perfect before cuts. Working for customer service is beneficial compared to retention.
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Réponse officielle de Nordia

9 juillet 2018
Hi! Thank you for the great review! We really appreciate it!
Équilibre vie professionnelle/personnelle
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FUN and Rewarding enviroment

I loved working at nordia, amazing opportunity's for growth and always had something fun going on. Nordia was by far my favourite place to work the one little thing about nordia is sometimes it was hard to find floor support. But other then that, best place to work.

Points positifs

Amazing incentives

Points négatifs

Messed up days off
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Réponse officielle de Nordia

30 avril 2018
What a great review :) We are really pleased to read that you enjoyed your work experience at Nordia. Thank you for your comment about floor support, we take good note of it as it is crucial for us that our employees feel supported and encouraged. We wish you a great career!
Équilibre vie professionnelle/personnelle
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Culture d'entreprise

don't care about you

worked for them for over a year and it was horrible. The pay is bad the incentives are worthless the management is uncaring at best. As far as the shifts you work that is a joke. Its the kind of place that would be featured in a workplace expose on the news and not in a good way.

Points positifs

none

Points négatifs

Everything
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Call service agent at Bell Prepaid

• Understand customer needs for products and services • Provide all necessary explanations to the client until they are completely satisfied • Offer the customer products and services that match their needs; have helped with technical Issues, • Treat each call received with confidentially, courteously and efficiency;

Points positifs

available overtime
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Fun place to work

Place to share and learn. Meet new people, gain work experience. The hardest part of job is to deal with angry customers.
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Note globale

3,2

D'après 564 avis
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4
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3
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2
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1
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Notes par catégorie

3,1Équilibre vie professionnelle / personnelle
3,4Salaire / avantages sociaux
3,0Sécurité de l'emploi / évolution de carrière
3,0Direction
3,1Culture d'entreprise

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  • Entreprises
  • Nordia
  • Avis d'employés
  • Moncton, NB
  • Customer Service Representative