Avis des employés pour Customer Service Representative chez Nordia - Lindsay, ON
Intitulé du poste
Customer Service Representative5 avis
Lindsay, ON5 avis
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the environment at my location was very competitive not only within our center but constantly being compared to other sites so sometimes it was stressful however the people that worked there were like a family so we looked after each other
Réponse officielle de Nordia27 mars 2020
Thank you for taking a moment to tell us about your experience working with the Nordia team. We understand that customer service can be demanding, but we make every effort to support our employees and create a positive and friendly atmosphere. Good luck in your next professional challenges.
This job took so much from me. I lost a baby and was told to "get yourself under control, you're making a scene on my call floor. You have 5 minutes to clean yourself up and get a grip before I want you back in your seat and taking calls" on my FIRST day back from that awful experience. This is a company that cares ONLY about how much money you are making them and they don't care what you have to do to make those numbers happen. Worst job I've ever had in my life! I'll never get those years back!
Coworkers have made some amazing friends
Réponse officielle de Nordia6 mars 2019
We thank you for your comment and we take it very seriously. We are sorry for the emotional ordeal you experienced while working at Nordia. Although we are unable to comment on your particular case, rest assured that the support of our employees and assistance in difficult cases are at the heart of our priorities. We have implemented many accommodations to help our employees who are experiencing more difficult situations. We are sorry if this was not your case and we wish you the best of luck in the rest of your career.
long hours no work/ life balance you are unable to book time off for doctors appointments or just a personal day off you must either call in sick or try to trade with a co worker which is hard to do when everyone has a life outside of work. Turn over rate is high as it is a call center job
Unable to have a personal life
The job is to answer customer inquiries mainly on the pricing of their services, eg why has the price increased. Explain and try to resolve the customers request. Then if they are missing a service eg. has internet and television, pitch home phone for a "triple" service to offer bundle discounts. If a new customer calls in, pitch all three home services. The most enjoyable part of the job is satisfying a customer, and being able to provide them with a solution to their concern. The hardest part of the job is angry customers when you cannot satisfy their concern. It is a very independent job, there is not much socializing with co-workers. If you struggle in your calls management is there to assist you in where you need improvement, but sometimes it is not in a timely manner.
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