Avis des employés pour Customer Care Specialist chez Nordia - Kitchener, ON

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5,0
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Great company
INBOUND AGENT (SUPERVISOR POSITION) (Ancien employé) –  Nanaimo, BC11 janvier 2019
Worked at Nordia for a year. Loved the company. Pay is awesome (way above min wage). Would work at Nordia anytime again. Great management as well. Paid vacation. They have raffles almost every week. I've seen some agents win XBOX One consoles, gift cards etc.
Points positifs
Everything is a PRO at Nordia
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NONE
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2,0
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Really tough job
Customer Care Agent (Ancien employé) –  Kitchener, ON8 août 2016
I worked there for over 2 years. The training we got was really great. What made it tough was management. They were mostly really young people who dated the people they supervised. If a manager didn't like you good luck getting then to take an escalated call. I saw people in the lunch room making out! Oh and lunches got stolen all the time!
Points positifs
Unionized, benefits, contests
Points négatifs
Low wages, inexperienced managers
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3,0
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Client care specialist
Client Care Specialist (Employé actuel) –  Kitchener, ON21 janvier 2015
Nordia Inc. is a subsidiary owned by Bell. My work responsibilities include receiving client care calls for Bell Mobility. Needed to have an extensive knowledge of all Bell products both historically; as well as, plans and options that are currently available, Tasked with explaining the customers’ bills as required and provide solutions to clients to ensure customer satisfaction and retention as these clients. Support and assist store reps to complete hardware upgrades, account migrations and other in-store requirements.
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3,0
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Great friends, very stressful
Bell Mobility Customer Care (Employé actuel) –  Kitchener, ON12 janvier 2015
If you have thick skin and do not get stressed out very easily, then this is a great place to work. The people who work there are fantastic, you'll make lots of friends very quickly. If you are good enough to hit your stats then you can definitely bring home lots of $$$!!

Remember it is customer service for mobility. The customers aren't always the nicest people you will deal with. Lots of entitlement and demands that you will not always be able to satisfy. The management for the most part again are really nice people, but a lot of inconsistency with company policies and procedures. If you're a by-the-seat-of-your-pants kinda person then this would probably suit your quite well.
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Great pay/benefits/bonus
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Stressful, inconsistent hours
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