Avis des employés pour Call Center Representative chez Nordia
Intitulé du poste
Call Center Representative21 avis
21 avis correspondant à votre rechercheVoir les 548 avis
Avis en vedette
Nordia a sélectionné cet élément comme avis représentatif
it was a pleasure to work with Nordia, I had a great time, all the supervisors and trainers were very helpful and friendly. the work was a little bit stressful but too much the one cannot handle.
Réponse officielle de Nordia8 avril 2020
Thank you for your review! We're happy that you had a great time working with us at Nordia :) We know that customer service can be challenging at times which is why we truly appreciate and thank you for your work. Best of luck for the future!
I am being laid off due to Nordia pulling out of Orillia. The people I worked with are great. I met a lot of great people. I learned a lot while I was there.
Réponse officielle de Nordia27 mars 2020
Thank you for your comment. We're really saddened about the decision to close Orillia, and we'll miss your amazing team a lot. We're happy to hear you have a great time with us and thank you for being a part of the Nordia family!
Notez une entreprise où vous avez travaillé récemment
Partagez votre expérience pour aider d'autres utilisateurs.
Great Job great Benefits Great Peaple outdated Didn't like sick day limits and like how they have a union would go back for higher pay good discounts on phone plans if your into that
Réponse officielle de Nordia6 mars 2019
We appreciate the great feedback! We strive to be the best place to work in Canada and it always makes us happy to hear that our employees are enjoying their time with us. Thank you for taking the time to share with us!
The company made the environment as fun and modern as they could for employees. There were even multiple satellite TV's in the breakroom. The coworkers were also very nice.
It was sometimes mentally draining but management always found ways to keep employees motivated. I enjoyed the team huddles the pay was good and overall good work ethic
$25/hour? It's actually $13.75 an hour + a $2.50 "premium" when you're taking/making calls. The rest is made through bonus, which has been reduced.
So let me preface this by saying the job itself has become terrible. It used to be good, but do you expect working for a corporation to be fun and worth while? That's what they advertise, but let's be real. We all know eventually the people on the front line are the ones who'll eventually get taken advantage of because the people in head office only want to make more money. So in order to do so, there's been recent cut backs in bonus pay makes it less desirable to for for the company. Recent cut backs in hours, so it's not even full time anymore like they advertise. No more available overtime, but they'll give excuses to why you can't do your supervisor/tier work because there's not enough productive hours. TL;DR of productive hours is: the more hours you can bill their clients (the people you make/take calls for), the more money you make in bonus, and the more things you can do aside from your regular work. The ONLY reason to work here at the people you work with, and which such a high turnover rate, that's not even something that really helps after being employed for 2 years.
Réponse officielle de Nordia28 août 2018
Hello. Actually, as clearly stated in our job posting, when you take total compensation (salary, premiums and bonuses), it works out to around $25/hr, which is a great salary. But our best specialists make even more. We’re proud to offer the best compensation in our industry and that’s why we attract the best. We regret that your work experience didn’t meet your expectations. Customer service can be a challenging job and it is not for everyone. Good luck in your future career.
wanted each agent to do more then they can handle the management was ok but they did not try hard enought to support the agents and they are just for the numbers not the poeple
I have full accountability of the Call Center for Customer services and Mobility technical services. I have done the start up of the new call center in Laval. 230 seats
Start up and restructuration of the call center
Working as a consultant
i was there for three years. i enjoyed my time there and the people where nice to work with, the experience i gained as a call center agent has given me good people skills. Nordia has a good work environment and fair honest management. I would still be there if I was not moving away.
Awesome place to work. Customers are confused and frustrated and your job is to correct that. There are no bad customers.
I worked at Nordia for a year and made many friends. Fellow coworkers are supportive and work together to solve problems. Management was okay, but could have been more supportive of employees. Most clients were great, but dealing with difficult irate customers on the phone can be exhausting.
Fun workplace, great people, site is right downtown
irregular hours, not a lot of support from management
Great employer to work for. trainer's and staff in general re very friendly and capable. atmosphere is great, somewhere that makes you comfortable to work. bit disorganized in the management department.
Working as a Serve to Sell and Loyalty agent is very stressful. You must meet sales quotas while maintaining your scorecard. Customers calling in are not in great moods and you can expect to get yelled at frequently. However the job pays well with above minimum wages and sales bonus. The people you work with are quite friendly typically speaking. If stress management and making sales is a skill you are great with, then this is a great job for you.
Benefits and above minimum wage.
Very Stressful and you will get yelled at by callers.