Avis des employés pour Nordia - Nanaimo, BC
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Nanaimo, BC71 avis
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More job functions other than answering or making calls to customers should be available at Nordia Nanaimo. If there are more departments like Digital marketing, project management departments and more slots for logistics, staff can choose to further their careers while staying in the same company.
you are expected to up sell and sell products to people who want to cancel their services with the company. If you are good at selling people things they don't need or want then this is the job for you, make hand over fist with bonuses but if you have any sort of humanity in you or cant stand the though of having to sell things to people they did not call to come to buy then don't even bother applying.cant really go into the dodgy benefits without being specific but its not worth taking what they offer.
loads of many
dodgy benefits, emotianally draining.
Réponse officielle de Nordia27 septembre 2020
Thank you for taking a moment to share your review with us. We're sad to read about your experience and perception of Nordia. While we do know that working in sales and customer service comes with challenges and that it is not for everyone, but in no way do we push our employees to be or make the client feel uncomfortable. Our mission is to offer the best possible customer service, and we work hard to help our employees achieve this and be happy at Nordia.
very difficult to have a positive attitude while working at my nordia location. i found it almost impossible to get the support i required, and the job is stats based. so when you are not suceeding it feels you get stuck at the bottom as support is few and far between. i found much of management show favouritism to staff, also making it hard get support and succeed if you are not one of the favourites. and getting yelled at by customers day after day becomes very exhausting, with not even 10 seconds between calls to take a breather after being yelled at. if you can suck it up and push through that the pay and bonus can be worth it, but i find there is not enough money you can pay me to want to stay at this job for long.
casual dress, decent pay
stressful, lack of support, favourtism
Réponse officielle de Nordia4 septembre 2020
Thank you for taking a moment to share your experience with us. We're saddened to read that the work experience wasn't up to your expectations. At Nordia, we truly want to offer our employees the best work environment possible and we strive on making sure they get all the tools they need to succeed in their career. We also know that a career in customer service comes with its set of challenges, which is why we're proud of all the hard work our agents put in. Nonetheless, we wish you good luck in your future career plans.
Good to work at good people fair wages relaxing I would work there again if i could and now I'm just typing to fill the space and i dont know what else to talk about
Wasn't so bad at first. Gets worse the longer you stay. Beyond stressful dealing with calls and the management. You can't leave your desk at any point (only on break/lunch), using your phone is forbidden, and if you break any rules you can consider yourself in 'big' trouble. Good news is that they will never let you go because they need workers desperately.
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Plenty of training in classroom about the tools and software you use day to day, the products you sell, and time on the floor with assistance before you take your live calls. Environment is very friendly, great position for learning about customer service and basic administrative work, as you take plenty of calls each day.
A good place to start to understand customer service - need more time to relax and management need to take it easy with the employees - learnt hw t multi - task
Worked here for 5 months, on the postings and at hiring there was lots of promises of big paychecks and bonuses and career advancement. Not true at all. The wage is only good if you can meet their exceedingly high standards and then it was only a chance at a draw for a good prize half the time?? Granted I worked essentially in cancellations department for which you better not let anyone cancel anything.or you're in trouble. Actual trouble. I had 1 person cancel and I got written up. Not happy. Management also sucks and wont help you if you need it. Hours were long and most of the people complained constantly.
Don't do it. It's a waste of time. The experience is cool but they preach about an accepting environment and assure everyone that they'll have good balance. Then you're working a 12pm - 9pm shift followed immediately by a 6am start the next day. Management is nice unless there's something going on in your life then they just do disciplinary action over and over till you just quit.
Pay is great combined with bonus. Customers are usually at their wits end so it can be hard to maintain a positive attitude all day. Management and superiors are fair. All in all if you can't grin and bear angry customers while also up selling what their trying to cancel, don't apply.
I loved the job. Always new things to strive for. The pay was good and the bonuses made the pay even better. There was always help if you needed it. I worked there over two years and would recommend this employment opportunity to others. I was able to advance with hard work and always striving to give my all!
Norida itself as an employer is actually quite good, it's the work environment and the customer base that makes this work difficult. Benefits for employees after 6 months is great, something you don't get with other smaller jobs. The pay is really great compared to the minimum wage, and bonus can be earned based on how well you do, so your paycheck is somewhat up to you. That being said, I find something within me had to break to stay there beyond a year. I often have to turn off my personal feelings and just do what's best for the company and pretend. The people I work with though truly are my newfound family and I've made some great friends while working here. This has been a perk for working here, but the work is tricky and the customers are difficult. Scheduling is one of those things that I've managed to somehow get the regular schedule I want. It does fluctuate here and there but I usually have a steady schedule which is nice. I find if my schedule is a little different somewhere, usually majority schedules are a little different too. For some, it works, and it really turns into a career but it does not work for everyone and the company knows that, so it's easy for them to get new people in. The turn over is high but give it a try, it might be what you're looking for.
Been there 5 years as a call center agent Management and staff very supportive Great place to work flexible hours paid training on phone wage increase bonuses prices
Team parties / lunches
The job is mentally draining with back to back calls and extremely poor and racist management. They literally think of them selves as gods but turn the alphabets around and you’ll know who they truly are. They’re not supportive and don’t give two fs about you. Have no soul as they’ve been doing the same thing for 10+ and eventually got all the life out of them so now they want to bring the life out of their employees.
Run like your hair is on fire!!! This is the most horrible job I’ve ever had....$25 an hour?! Total bull!!! Terrible pressure from management to work for a company that rips off their customers....do yourself a favour and seek employment elsewhere!
People friendly environment, Opportunity to grow within organization through the tier program. Very competitive salary and bonus. Employee development and extensive training before going to the production floor and further training on the job. Multicultural. Agent support on and off work. The management team are amazing because they are show concern when an agent need support.
Production floor need to expand if possible, to accommodate more agents as more and more people are showing interest to join Nordia.
The calls can be tough, so can the customers. But the family in the building, coaching and training you receive make it better. Great pay for Nanaimo and fantastic bonuses as well. Upper management really work with and try to engage employees on all situations. Very transparent.
Bonus, Pay, Family
Tough calls and Customers
Réponse officielle de Nordia2 avril 2019
Wow - Thank you for your feedback! We are always pleased to see that our efforts to create a pleasant work environment as well as providing the necessary support are recognized and appreciated, even though customer service can be quite challenging at times. Keep it up!