Avis des employés pour Nordia - Moncton, NB
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Moncton, NB47 avis
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Great place to work, supportive management, various lines of business. Jobs with different skill sets which allows for personal growth and skill development.
I love the hours from 12pm-830pm, every week Sunday off and every payday is a 3 day weekend. The environment feels very restricted and the bonuses are not based off of sales performance which is really discouraging because even though I achieved top sales quite often the people who get the highest quality calls, and very little sales, get more bonuses and this bothers me a lot. I find this very unfair toward people that actually try to sell and do there jobs. Overall the job is not that difficult but very unfair in many ways such as advancement and bonuses. The hours are great but that is it. I would like to do commission and be appreciated on how well I can sell.
Consistent schedual and great benefits
Poor bonus system, rare advancements and little appreciation
Being on the phone with a new customer every few minutes for me is interesting because I am always intrigued and inspired by people. Every day I learn something new about my job which is probably the most fun part of my job. What may be most challenging is being patient while learning and working through the initial stage. The management is supportive and actively listens to what we need for training. The rewards are excellent and all agents have the opportunity for rewards which go above and beyond our pay. There is a great esprit-de-coeur among co-workers and that's also such a benefit.
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From a management perspective it is great if you want to work more then 40 hours a week to get your work load done and not get paid extra. Never given the proper information in a timely matter, if you are struggling you and and you tell any one in upper management why they state it is just an excuse. The HR department on site is too involved with everyone in management so you do not feel safe going to give an HR complaint. If you are a tenured agent on the phones you have 3 months to show improvement is you are not meeting target or you are out the door. The plus side is the pay and the people that you work with, it is the job itself and the company that needs to be fixed. It is very stressful and quite a few payroll mix ups.
Very friendly coworkers
I was a retention agent for a almost nine months at the Moncton site. Here's a few key points to consider strongly before applying for Nordia. All day long you deal with frustrated Bell clients who are so angry they want to cancel their services and go elsewhere. And I don't blame them with so many billing errors, 3 to 4 annual price increases. Your role is to keep your calm and try to convince, a frustrated client who's been transfered from incompetant departments in the Phillipines. Not only the customer has been on the phone for ever before he reaches your department, and being transfered to a foreign country does not go well with Canadians. You basically have to manipulate the client and almost brainwash them with lies, calculations to loose the client and make him stay to get robbed even more. It's like selling ice to a Inuit in January. To top it off, you are being provided with a below standard network with passwords for each and every different tool you have, and they expire not all at the same time. You will get lost in all the different combinations you will use. You are monitored for stat based performance, and your coach, the one who does nothing but play on his I phone and avoid taking escalated supervisor calls will cash in your hard earned work. You have to scan your fingerprint has a punch in system and your schedule constantly changes on a daily basis. Back to back frustrating calls, that will soon haunt your dreams. I was let go for being home sick even before I had the chance to provide a medical note. And if my coach got a - plus...
Certainly not the management
Bird droppings car bombardment
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- Moncton, NB