Avis des employés pour Nordia - Kitchener-Waterloo, ON
Intitulé du poste
Kitchener-Waterloo, ON5 avis
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L'avis le plus utile, sélectionné par Indeed
Fun training process while staying thorough. Job stays fresh by providing new challenges daily with possibilities to advance further in the company. Great management team.
I loved the people that I worked with, management was awesome. There’s always help from everybody around you! The job just wasn’t that great for pay, benefits, and the stress that comes along with it. I didn’t think it was worth it so I left. Hours also were not that great.
There are many employee events going on and chances to win prizes. People from all walks of life are welcomed. Working in a job that you have to handle a lot of frustrated or angry customers is never going to be a walk in the park.. but most of management has come from the floor so they do understand. That's another point . The advancement does come from within. We are ahead of the curb on protecting customer privacy and complying with the new government laws. If you understand the business, then you know that our client dictates the measurement of stats and management has to balance the needs of the employees with the demands of the client. Many places I have worked before will tend to only tell you what you did wrong and you have to be grown up enough to take it. Nordia is different because even if you have poor stats they tell you what you're doing right too. Moral is important to the company. They actually measure it! How many companies do that?
Incentives above wage. Contests Prizes . Time off the phones for training
some employee have poor attitudes aren't prepared for this type of job
It was at one point a decent place to work considering it's a call centre, which is never pleasant. Now they're constantly changing bonus criteria to make it harder to get and demanding that we never do anything that isn't work related. No checking the weather or looking at silly pictures or anything that might distract you for a few seconds of your grueling, repetitive, mind numbingly boring day. No pictures no books no websites no decorations of any kind. Just 8 hours of misery in a dirty grey cubby. You can't even escape to the bathroom, they'll time you. Limited advancement opportunities, reasonably secure job, reasonable pay. Sometimes they give us free food, other times they sell it to us.
Looks good on resume, does provide benefits at the moment.
Réponse officielle de Nordia5 novembre 2018
We are sorry that your experience at Nordia is not a positive one. It’s always good to get feedback from an employee as it enables us to learn and grow as a company. To be fair however, we feel that your review is not representative of Nordia's culture and values. We work hard to provide all our employees with an environment where they feel respected, supported and that their contributions are valued. We continually look for ways to ensure that employees have equal access to growth and development opportunities. That's one of the reasons why we have the best employee retention and highest employee satisfaction in the industry.
My experience with Nordia has been mostly positive. I have had the pleasure of working with a great manager who focused consistently on how work could be done better; as a ground for developing customer service skills, it has been excellent. Typical day involves handling calls from various customers about billing inquiries. It's good if you like to be challenged. There are multiple personalities that will call in, and you must manage yourself well with all these personalities while also meeting minimum statistics related to call quality and customer satisfaction. Co-workers are friendly and very helpful in coaching scenarios when needed. I personally found the hardest part of the job to be balancing the accomplishment of all stats with the needs of the customer. Occasionally, the center will hold various events (fun committee), and management is generally very helpful and friendly. There are benefits available after a minimum term with the company, including medical and dental, for both part-time and full-time staff, at the time of this writing. Overall, I would recommend this to someone that would either like to build customer service repertoire, or to start a career in the telecommunications industry.
Starting experience, management/coworkers, benefits
Negative customers, stats affected by previous agents error (like customer satisfaction) which can be frustrating, balancing customer need with stat achievement
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