Boring and repetitive, but safe
Bell TV Customer Service Representative (Ancien employé) – Kitchener, ON – 6 novembre 2012
Call centre work can be extremely stressful and frustrating, but if you learn to distance yourself from the customers emotionally and you get used to how to use the computer programs Bell uses, this quickly becomes an easy and reliable job.
The salary is poor (maybe a dollar over minimum wage), and the "incentives" for good performance are somewhat misleading, as the performance indicators are set in such a way that you can never meet them all, thereby only giving you a partial bonus at best. On the other hand, the medical and dental benefits are quite nice (provided you last 6 months at the job, which is the qualifier).
Management is made up mostly of people who used to answer the phones themselves, so they are very understanding and down to earth.
Best parts of the job: perfect work/life balance. What happens at work stays there. Also, if you can make it through the first month or two without a mental break-down, the job becomes very easy and secure.
Worst parts: at some point in the day, you will talk to at least one person whose main reason for calling is to make your life as miserable as theirs. Also, this job is painfully repetitive. After hanging up with a customer, another one starts talking to you after about 30 seconds. All you do is answer calls and resolve the same problems over and over for 8 hours.