Typical day at work includes placing orders for unprepared agents using systems that give us errors on a regular basis (almost every order), while working in an unprofessional environment with managers who care more about the team competition than actually managing the team.
You're given 10 absent days per year, but a 1 hour+ late is considered an absence, so a doctors note must be provided ($20 per note).
Facebook is allowed at your station, although only works on the slow internet browser, but your cell phone is not even allowed to be seen at your desk.
BellZone points are paid out for movie sales, but they arenever actually paid out (I have been waiting 4+ months). If you quit before BellZone points are received, you will never receive them, they will be donated to Nordia (as stated by management). The same applies for your monthly performance bonus which is paid out on your cheque.
No advancement in the company. To become a manager you must give up your hoursly pay, and your unionization.
If you want to change departments, well, you kind of can't. I was refused due to our call volumes in the department being too high, so I was denied moving to a different department.
Not a single one