Avis des employés pour Nordia - Kitchener, ON
Intitulé du poste
Kitchener, ON76 avis
76 avis correspondant à votre rechercheVoir les 558 avis
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I absolutely loved working at Nordia, and really wish that they would consider re hiring people that had left due to personal, medical, mental reasons.
Réponse officielle de Nordia27 mars 2020
Thank you for your comment, we're happy to hear that you had a great time working at Nordia Waterloo. Since every situation is unique, we invite you to get in touch with our recruitment team if you have any questions or concerns about a hiring process. Best of luck!
I loved to worked in such a friendly environment and with knowledgeable TL and supportive supervisors. colleagues and other senior employees are very helpful. one will never feel new to company. and training program really helps you to create great experience with Nordia.
learn many things and have a great working experience in customer service.
long hours, less salary.
A typical day at Nordia would consist of answering phone calls in an effective, polite and timely manner. The workplace setting can be stressful at time when navigating through platforms tools.
Réponse officielle de Nordia6 février 2020
Thank you for taking a moment to share your experience at #Nordia. Customer service can sometimes be challenging, which is why we put a lot of effort into supporting our employees and offering them the best compensation in the industry, a great work environment and many opportunities for development. We wish you all the best!
The management team as well as the extensive training, benefits, and pay were awesome. They make you feel like a little work family and it’s really nice. You can tell they try to keep employee morale up and actually care about you. Unfortunately the actual job is just horrible. I’ve never been so stressed and anxious in my life to be honest. It’s just people yelling at you all day. And the hours aren’t great at all. You have to work all nights and weekends at first
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I learned a lot at Nordia and the environment was wonderful to work in. Great support from fellow co-workers and management was wonderful. Customer Experience is highest importance at Nordia and there are always little rewards.
Working at Nordia was a very good experience. The scheduling was always a problem because there was no flexibility from the management in schedules and work timing was always no ideal. No chances of growth not because of any politics but there was no space to penetrate. The wages were decent and some opportunity for overtime who wants to make some extra money. Good incentives if the performance is above average. No stress from the management but sometimes a lot of stress from customers.
Stressful, no work life balance
Good incentive, no pressure from management
I worked in the loyalty/retention department. The job was okay until they started adding more and more stuff you need to do. Now you have to taking escalation calls as well and sell home services. It was ridiculous for the pay and the terrible schedule you get if you’re new. You’d have to work pretty much every working and every shift usually would end at 10. Definitely not worth it to work there if you don’t like working really late and doing everything for minimal money.
During hiring and training they make lot of promises, how great it is to work there. Now they are moving to a new site without free and covered parking, terrible to get to with mass transit. Also, you will be working as a vendor for Bell. You will be exposed to the most predatory telecom company in the country.
No free coffee, bad to commute, bad scheduling
Réponse officielle de Nordia14 mai 2019
We are sorry that your experience at Nordia was not a good one. Although our move may not be ideal for all our employees, we are convinced that it was the best decision for our employees. Our investment in a best-in-class centre is a clear demonstration of our commitment to the Kitchener-Waterloo region and we are extremely proud of this new work environment.
The company Nordia is a great company to work for. Everyone at the company was great. The problem is that it is a third party company for Bell Mobility and Bell is terrible. Their expectations and pushy sales tactics cause a lot of work place stress for all the employees and managers. It's unfortunate that the two companies are connected. If Nordia was a third party company for another telecommunications company like Rogers or Telus it may be better.
Benefts, Competitive wages, incentive programs
Not flexible with shifts if you are new, third party for Bell
Nordia is a good place to work. Started working there right out of high school and it definitely helped get me on my feet as an adult. A solid job if you have thick skin.
Great Job great Benefits Great Peaple outdated Didn't like sick day limits and like how they have a union would go back for higher pay good discounts on phone plans if your into that
Réponse officielle de Nordia6 mars 2019
We appreciate the great feedback! We strive to be the best place to work in Canada and it always makes us happy to hear that our employees are enjoying their time with us. Thank you for taking the time to share with us!
hard to reach metrics company doesn't care about employees constantly doing shift work; never a consistent schedule no opportunity for advancement in company
Réponse officielle de Nordia6 mars 2019
We appreciate you taking the time to leave us a review. Customer service can be taxing at times, but we put a lot of effort in supporting our employees and providing them with the best compensation of the industry and a pleasant, dynamic and comfortable working environment as well as opportunities to grow. We wish you the best.
Very, very busy atmosphere Continually monitored There are company benefits Schedule not flexible I was not there long enough to provide an accurate review.
Friendly staff, company benefits, Union
The place was multicultural but no freedom. The management and operation are not on the same page. Work under stress all the time with dirty carpet. Old computers that slow work all the time. Not a place to recommend.
Accepting calls from customers. Get ready, they may be rude. Company monitors everything. you feel like a robot. Most of the departments have a sales component so dont start this job if you are not a salesperson. Get ready to work weekends and statutory holidays!
Free lunch from time to time
Réponse officielle de Nordia6 mars 2019
It’s always good to get feedback from an employee as it enables us to learn and grow as a company. We understand that customer service can be taxing at times and that schedules can be challenging, but that’s part of the job. We need to be there when the customer needs us. That said, we reward our employees with excellent compensation and benefits, career opportunities and a great work environment.
Got hired and went through training, was at the top of my class and constantly told how I great I was doing by trainers, co-workers and higher ups. Close to end of training, ended up having a panic attack in class which led to me having to reveal that I suffer from mental illness which sometimes causes me to need some time alone to process and recover before continuing work. Few days later I was told I wasnt the right fit, when I asked where I had made a mistake in training so I can review and better myself I was flatly told that my work was not looked at and I was being let go due to upper management discussing what benefits the company most and essentially I was a risk.
Lied to, manipulated, gossiped about, biased management
The company made the environment as fun and modern as they could for employees. There were even multiple satellite TV's in the breakroom. The coworkers were also very nice.
The facilities, management and general working conditions were fantastic at Nordia. I worked in Customer Care and in Fraud. In Care you come across so many customers with unrealistic demands and want to hit your targets for bonus and it was so stressful and after a few months I couldn't handle the stress of it. In Fraud the stress was better, but you are looking at accounts with thousands of dollars owing on them and determining that it is legitimate and having the customer screaming at you claiming that it's not their account. That got to be too much stress after a few months as well. Some people did really well there and enjoyed their jobs, but I found that I am too caring of a person and the job really got to me and made me miserable even when I was not at work.
Réponse officielle de Nordia28 août 2018
Thanks for sharing your feedback. Customer service can be challenging and is not for everyone. This being said, we work hard to provide our employees with with the best training and support possible so that they can develop their skills and be successful. Best of luck.