Nordia - Avis
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it was a pleasure to work with Nordia, I had a great time, all the supervisors and trainers were very helpful and friendly. the work was a little bit stressful but too much the one cannot handle.
Réponse officielle de Nordia8 avril 2020
Thank you for your review! We're happy that you had a great time working with us at Nordia :) We know that customer service can be challenging at times which is why we truly appreciate and thank you for your work. Best of luck for the future!
It's your basic call center job. You take calls, get yelled at and get threatened with write ups after said bad calls if you need to take a breather or go to the washroom that isnt a scheduled break. Perfect for people who have no drive in their lives. They preach welcomeness and understanding but breathe down your neck about stats and threaten everything if you slip up once.
Some great customers and co-workers. Management was unreasonable and never happy. We had our jobs threatened daily if we did not keep the customers on phone for the goal amount of time, which at most times was unreasonable if we could get the customers issue resolved and get them on with their day. We would also have our jobs threatened daily if we did not try to sell to each and every person we spoke to on the phone, a Bell product. Including times where family members would be calling in with news of the customers passing. We were expected to try to sell the family member services. Most times I morally, could not keep up with their requirements.
A good place to start to understand customer service - need more time to relax and management need to take it easy with the employees - learnt hw t multi - task
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Worked here for 5 months, on the postings and at hiring there was lots of promises of big paychecks and bonuses and career advancement. Not true at all. The wage is only good if you can meet their exceedingly high standards and then it was only a chance at a draw for a good prize half the time?? Granted I worked essentially in cancellations department for which you better not let anyone cancel anything.or you're in trouble. Actual trouble. I had 1 person cancel and I got written up. Not happy. Management also sucks and wont help you if you need it. Hours were long and most of the people complained constantly.
Don't do it. It's a waste of time. The experience is cool but they preach about an accepting environment and assure everyone that they'll have good balance. Then you're working a 12pm - 9pm shift followed immediately by a 6am start the next day. Management is nice unless there's something going on in your life then they just do disciplinary action over and over till you just quit.
This place was amazing to work at for the first 3 months, after that, I’m not sure if it was changes in management or not but things just became a quick downhill from there. We moved from Kitchener downtown (great location) to northfield all the way in Waterloo, losing staff based on that, I stuck around for a bit until the changes in roles happened so quickly and seemed to be at random. Our HR got switched to someone who’s had absolutely no background in the field so that was a bust. She literally has no business being in HR with no experience. They then wanted us to start selling home services on all calls, including escalation calls? So not only do we have to calm a customer down from calling us names and what not, we now have the pressure to sell them home services or else we don’t get our monthly bonus. The team leads worry about which team members they want relations with more than their jobs and it’s rather sickening. Oh and the best part about that is our new HR representative won’t do anything about that because she has no idea to even do the basics of her job!
Well where do I start? Imagine your worst nightmare, then add on the stress of being yelled at on the phones and by your superiors....And then add on management who is soooo biased and only cares about you if you are their friend outside of the building. i was told it was up to me to figure it out. A joke of a company and poor excuse of a business.
Pay is great combined with bonus. Customers are usually at their wits end so it can be hard to maintain a positive attitude all day. Management and superiors are fair. All in all if you can't grin and bear angry customers while also up selling what their trying to cancel, don't apply.
I've been at the montreal center for close to a year and a half now and I must say it has been a dismaly disapointing experience. We just fill service tickets for canadapost all day and never actually do anything ourselves. Lies and manipulation are often used to control the staff with the management playing on words and backpedalling constantly.
Provision and Order entry for Bell Canada Clients and Sales Agents via Telephone and Computer. Very complex Order Package and a somewhat adversarial order completion system between the operators and the sales agents. Very helpful management and culture. Colleagues again made the difference in working here making it a very interesting place to work.